Operations Product Manager

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚡️ Product Operations

👻 Ghost score 10%

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Logo of Rhythm Energy

Rhythm Energy

51 - 200 employees

Founded 2020

⚡ Energy

👥 B2C

🤝 B2B

Energy • B2C • B2B

Rhythm Energy is a Texas-based retail electricity provider offering residential and small-business energy plans across multiple Texas markets. The company markets time-of-use, demand-response, simple fixed-rate, and renewable-friendly plans (including solar buyback and wind/solar options), promotes transparent pricing and a 30-day trial, and emphasizes customer experience and cost savings through programs like PowerShift. Rhythm operates in Houston and other Texas service areas and is focused on retail energy supply and related customer services.

📋 Description

• Own and manage the end-to-end operational process for Rhythm’s programs, starting with the Battery Program and expanding to future product launches • Manage the installer process from assignment through Permission to Operate (PTO) • Coordinate with installation partners to keep projects moving and resolve issues • Manage system enrollment into Kinergy, Rhythm’s battery management platform • Identify operational bottlenecks, dependencies, and process improvement opportunities • Build repeatable workflows, documentation, and operating processes for future product launches • Build and manage relationships with installation partners, equipment manufacturers, utilities, local permitting authorities, distributors, and other external partners • Support permitting and approval processes with utility partners and permitting authorities • Manage the equipment distributor relationship, including payment and delivery coordination • Drive issues through resolution across internal and external stakeholders • Monitor fleet health and system status to ensure batteries are online and operating as expected • Investigate and resolve system issues with equipment manufacturers and installers • Monitor battery scheduling within Kinergy according to VPP and Portfolio strategy • Support accurate, complete, and timely Demand Response reporting • Collect, monitor, and communicate program KPIs • Use operational data to identify trends, issues, and improvement opportunities • Provide data and reporting for Sales and other business needs • Partner with Product, Program, VPP, Portfolio, Sales, and other teams to maintain visibility into performance and priorities • Communicate across teams and partners to maintain momentum and accountability

🎯 Requirements

• 3+ years of experience in program management, vendor management, partner management, operations, or a related function • Experience working within the Texas retail energy market • Experience working with distributed energy resources (DERs) such as batteries, generators, EVs, or other demand response technologies • Demonstrated experience managing external partners, vendors, or other third-party relationships • Strong program and project management skills, including managing multiple workstreams, dependencies, and stakeholders simultaneously • Strong analytical and problem-solving skills • Excellent communication skills and professional maturity • Strong attention to detail and an ownership mindset in a fast-moving environment • Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook • Experience with permitting, interconnection, utility approvals, or Permission to Operate processes is nice to have • Experience supporting battery, VPP, Demand Response, or other DER programs is nice to have • Experience monitoring distributed asset or fleet performance is nice to have • Training or enablement experience is nice to have • Experience using AI tools to improve operational workflows, analysis, or productivity is nice to have

🏖️ Benefits

• Premium medical coverage • Flexible time off • Benefits designed to support you and your family • Professional growth opportunities • Cross-functional exposure • Hands-on exposure to batteries, VPPs, Demand Response, utilities, and distributed energy resources • Real ownership of critical processes and partner relationships • Meaningful impact on customer activation and program reliability

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