Patient Engagement Specialist

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $18 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

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RhythmScience Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

RhythmScience Inc. is a cardiac data management company that provides Rhythm360®, an integrated SaaS platform that ingests and normalizes cardiac and physiologic data from implantable and external devices to generate actionable clinical insights and unified workflows. The company augments its platform with a clinically trained patient-care and engagement team that supports remote monitoring, alert management, patient compliance, and care pathways for hypertension, heart failure, and rhythm management. RhythmScience partners with cardiology practices and health systems to simplify device data, enable remote cardiology, and improve patient outreach and outcomes.

📋 Description

• Engage with patients through calls for home monitoring assistance • Address issues involving disconnected devices • Guide non-compliant patients toward proper use of services • Troubleshoot equipment issues during patient calls • Facilitate monitor orders • Provide product knowledge and address service inquiries • Communicate patient compliance and progress updates • Maintain confidentiality of patient information in accordance with HIPAA and PHI regulations • Perform accurate patient demographic data entry • Communicate reminders and conduct timely follow-up • Manage patient information in the R360 clinic portal • Facilitate internal communication and coordination across departments

🎯 Requirements

• Skilled in offering compassionate and patient-centered coaching to support and guide patients effectively • Exceptional organizational skills and meticulous attention to detail • Ability to efficiently juggle multiple goals simultaneously • Excellent communication skills with patients, staff, and stakeholders • Experience providing high-quality patient care • Experience managing medical billing • Experience scheduling patient appointments • Reliable and secure internet connection at home for voice and video calls • Proficient computer skills • Strong grasp of healthcare management systems and standard office software • Strong decision-making, problem-solving, and critical-thinking skills • Flexibility to participate in a weekend on-call rotation • Valid Medical Assistant certificate preferred

🏖️ Benefits

• Holiday Time Off • Paid Time Off • Healthcare (health/vision/dental) • Remote work arrangement • 40 expected hours per week

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