Field Manager, Field Services

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🌴 South Carolina – Remote

🌴 South Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Ricoh UK

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1936

🏢 Enterprise

⚡ Productivity

🔒 Cybersecurity

Enterprise • Productivity • Cloud & Infrastructure • Cybersecurity

Ricoh UK is a provider of comprehensive business solutions, specializing in the integration and optimization of technology to improve workplace efficiency and productivity. Their offerings include managed print services, cloud and infrastructure solutions, cybersecurity, digital printing, and business process management. Ricoh UK focuses on transforming digital workspaces to enhance employee experiences and promote collaboration, while also offering a wide range of office and production products, such as printers and scanners. They also operate an eCommerce platform for streamlined procurement of IT and media products, and are committed to sustainability and customer-centric innovation.

📋 Description

• Leads, manages, and supports a team of service technicians. • Responsible for the timely, cost-effective, and quality delivery of product service to Ricoh product end users. • Ensures a high level of external customer satisfaction and achievement of service goals and objectives. • Provides daily direction and support to team of technicians to ensure delivery of timely, cost-effective, and quality product service to end user customers. • Enables and maintains a positive and productive work environment. • Spends minimum of 75% of time in Field reviewing technician's work habits/customer interactions. • Provides leadership and guidance to improve technician's territory management skills, overall technical skills, and customer relations' skills through scheduling of appropriate training. • Organizes resources (headcount) and work assignments to gain maximum efficiency and job enrichment i.e., work teams, territories, special assignments. • Provides timely response to customer inquiries and complaints and ensures compliance with agreed upon customer requirements. • Works with assigned accounts reporting overall performance, promoting Ricoh solutions and can clearly articulate the Ricoh Value proposition. • Inspires and motivates team members to deliver excellent customer service through the ON-Track performance management program. • Prepares and delivers timely and accurate performance appraisals for all direct reports. • Maintains positive and productive relationships with other functional groups. • Provides counsel, direction, and opportunities to employees to assist in improving their performance on current job and preparation for future responsibilities. • Ensures maximum service profitability through monitoring and management of parts consumption and departmental expense. • Provides proper direction to support team/District achievement of service goals and objectives including all productivity KPI's. • With approval, recruits, interviews, and hires new Technology Service Technicians. • Performs other duties as assigned.

🎯 Requirements

• Requires associate degree or college level courses in business management; 4-year college degree is desirable. • Requires a minimum of 6 years of related experience. • Position requires current valid Driver's Licence. • Must meet the Company's driving certification standards at all times (with respect to their driving record).

🏖️ Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options. • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. • Augment your education with team member tuition assistance programs. • Enjoy paid vacation time and paid holidays annually. • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.