Field Services Manager

Job not on LinkedIn

🔥 13 hours ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ricoh UK

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1936

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Ricoh UK is a provider of comprehensive business solutions, specializing in the integration and optimization of technology to improve workplace efficiency and productivity. Their offerings include managed print services, cloud and infrastructure solutions, cybersecurity, digital printing, and business process management. Ricoh UK focuses on transforming digital workspaces to enhance employee experiences and promote collaboration, while also offering a wide range of office and production products, such as printers and scanners. They also operate an eCommerce platform for streamlined procurement of IT and media products, and are committed to sustainability and customer-centric innovation.

📋 Description

• Lead, manage, and support a team of service technicians • Provide daily direction and support to ensure timely, cost-effective, and quality product service to end-user customers • Ensure high external customer satisfaction and achievement of service goals and objectives • Maintain a positive and productive work environment • Spend a minimum of 75% of time in the field reviewing technicians' work habits and customer interactions • Provide leadership and guidance to improve technicians' territory management, technical, and customer relations skills through appropriate training • Organize headcount and work assignments for maximum efficiency and job enrichment • Respond to customer inquiries and complaints and ensure compliance with customer requirements • Work with assigned accounts, report overall performance, promote Ricoh solutions, and articulate the Ricoh value proposition • Motivate team members to deliver excellent customer service through the ON-Track performance management program • Prepare and deliver timely, accurate performance appraisals for direct reports • Maintain positive relationships with other functional groups • Provide counsel, direction, and development opportunities to employees • Monitor parts consumption and departmental expenses to ensure service profitability • Support team and district achievement of service goals, objectives, and productivity KPIs • Recruit, interview, and hire new Technology Service Technicians with approval • Visit customers in offices, construction sites, manufacturers, and homes • Use computers and calculators to access customer information and analyze statistical data • Perform other duties as assigned

🎯 Requirements

• Associate degree or college level courses in business management required; 4-year college degree is desirable • Minimum of 6 years of related experience • Current valid Driver's Licence • Must meet the Company's driving certification standards at all times with respect to driving record • Computer literacy with sound application knowledge and skill • Leadership ability and fundamental supervisory skills • Excellent interpersonal and communications skills • Excellent customer service skills, including ability to follow up to ensure closure of issues • Strong organizational skills and analytical ability • Well-developed sense of tact and verbal proficiency • Excellent written communication skills • Ability to lift and carry items weighing up to 50 lbs. and move objects on wheels weighing up to 400 lbs. • Ability to travel overnight as necessary, depending on assignment

🏖️ Benefits

• Broad selection of medical, dental, life, and disability insurance options • Retirement Savings Plan (401K) • Health Savings Account (HSA) • Flexible Spending Account (FSA) • Team member tuition assistance programs • Paid vacation time • Paid holidays annually • Other benefits supporting health, wellness, and ongoing personal and professional development • Relocation available