Manager II, Strategic Technical Accounts

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $96.2k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ricoh UK

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1936

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Ricoh UK is a provider of comprehensive business solutions, specializing in the integration and optimization of technology to improve workplace efficiency and productivity. Their offerings include managed print services, cloud and infrastructure solutions, cybersecurity, digital printing, and business process management. Ricoh UK focuses on transforming digital workspaces to enhance employee experiences and promote collaboration, while also offering a wide range of office and production products, such as printers and scanners. They also operate an eCommerce platform for streamlined procurement of IT and media products, and are committed to sustainability and customer-centric innovation.

📋 Description

• Manage, develop, and load-balance the Technical Account Team, including Technical Account Specialists, Analysts, and Engineers • Recruit, interview, hire, and train Technical Account Team members • Plan, coach, advise, and review team members' progress toward utilization and profitability objectives • Monitor the team's technical and business skills training and development • Develop and update three-month plans with team members • Manage the team budget and P&L • Ensure adherence to approved operational processes • Attend customer Quarterly Business Reviews and Monthly Operational Review meetings • Provide technical guidance and roadmap planning • Build strategic relationships with customer IT Directors, CTOs, CIOs, line-of-business leaders, and technology professionals • Support customer and resource management • Drive new business opportunities through engagement with customers, Sales, and Design resources • Drive assigned Services objectives and goals • Perform other duties as assigned

🎯 Requirements

• College degree or equivalent experience required • Minimum of 5 years of management experience • PC literacy • Understanding of international labor laws • Familiarity with Output Management software, specifically RightFax (OpenText) • Familiarity with Knowledge-Centered Service (KCS) methodology • Strong leadership skills • Ability to lead a remote technical team with geographically dispersed members • Ability to travel as required • Technical skills in enterprise IT architecture and design based on real-world application development and design • Strong interpersonal and communication skills, including public speaking and oral and written proficiency • Ability to communicate complex technical topics to non-technical audiences • Strong problem-solving skills and customer service orientation • Personal vehicle required

🏖️ Benefits

• Medical, dental, life, and disability insurance options • Retirement Savings Plan (401K) • Health Savings Account (HSA) • Flexible Spending Account (FSA) • Team member tuition assistance programs • Paid vacation time • Paid holidays annually • Other benefits supporting health, wellness, and ongoing personal and professional development