Senior Program Manager, Operations – PS

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🏄 California – Remote

🏄 California – Remote

💵 $84k - $100k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

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Ricoh UK

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1936

🏢 Enterprise

⚡ Productivity

🔒 Cybersecurity

Enterprise • Productivity • Cloud & Infrastructure • Cybersecurity

Ricoh UK is a provider of comprehensive business solutions, specializing in the integration and optimization of technology to improve workplace efficiency and productivity. Their offerings include managed print services, cloud and infrastructure solutions, cybersecurity, digital printing, and business process management. Ricoh UK focuses on transforming digital workspaces to enhance employee experiences and promote collaboration, while also offering a wide range of office and production products, such as printers and scanners. They also operate an eCommerce platform for streamlined procurement of IT and media products, and are committed to sustainability and customer-centric innovation.

📋 Description

• Partner with the Director of PS Operations to analyze, plan, implement, and govern systems and processes aligned with organizational strategy. • Collaborate with Managers of Professional Services (MPPS) to plan, coach, advise, and evaluate progress toward individual and team utilization and profitability goals. • Ensure adherence to Ricoh Methodology Framework (RMF). • Manage Statements of Work (SOW), one-off agreements, vendor quotes, and other sales documentation required to support the sales process. • Develop and execute process improvements that enhance the customer experience across the sale and delivery lifecycle. • Collaborate cross-functionally with Enterprise Services to leverage systems and processes that improve efficiency and effectiveness within the Print organization. • Maintain strong working relationships with TS and PPSC to ensure operational efficiency in supporting print customers. • Lead, motivate, coach, and advise the MPPS team, fostering a positive culture while driving achievement of performance objectives. • Monitor and support Field Operations training initiatives to ensure continuous development of technical and business skills; partner with PPBG on training coordination. • Drive improvements in total and billable utilization for Field Operations resources. • Identify process improvement opportunities and partner with the Director of PS Operations to develop future-state business workflows. • Communicate clearly with field teams regarding issues, solutions, and process enhancements. • Analyze monthly activity and performance results; provide insights and guidance to the MPPS team on Professional Services performance.

🎯 Requirements

• Bachelor’s degree or equivalent experience required. • Minimum of 4–6 years of operational management experience. • Minimum of 7 years of Professional Services sales and operations experience. • Proficiency with PC applications required. • Valid driver’s license and minimum auto insurance coverage in accordance with company policy required.

🏖️ Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options. • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. • Augment your education with team member tuition assistance programs. • Enjoy paid vacation time and paid holidays annually • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.