Contact Center Ride Success Agent

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Ride Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🚗 Transport

🏢 Enterprise

Healthcare Insurance • Transport • Enterprise

Ride Health is a company that partners with healthcare organizations and transportation providers to manage transportation benefits and improve access to care and social services for complex populations. The company provides an integrated transportation solution that connects stakeholders through a HIPAA-compliant cloud-based platform, automating ride coordination while allowing seamless integration with existing systems. Ride Health's services include real-time ride coordination, COVID-19 patient transport, contact tracing, and additional services like food delivery and staff transport. Their network covers a national scale, providing non-emergency medical transportation (NEMT) across public transit, rideshare, taxi, and other transportation providers. Ride Health aims to enhance clinical trials, improve patient access to healthcare, and reduce barriers to care, thus supporting both urban and rural communities.

📋 Description

• Scheduling transportation needs for passengers and clients • Transportation provider assistance calls • Outbound calls to passengers, client contacts, attending facilities • Chat monitoring and response • Use of our proprietary platform, third-party transportation software like Uber and Lyft, and business technology like Five9, Salesforce, and Zendesk to successfully complete trip requests. • This is a fully remote position in a high-volume contact center where you can work from home and have a tremendous positive impact on behalf of elderly and medically challenged people. • This is a full time position that may include weekend and evening hours, depending on the shift.

🎯 Requirements

• High School Diploma, or equivalent • Communication skills that include empathy and understanding • Commitment to efficiently see tasks through to completion • Pride in your work to match company vision • Proven broadband Internet access (Minimum 100 Mbps download / 20 Mbps upload) with the ability to connect via ethernet cable • Private, dedicated, quiet work space free from distractions where you can work uninterrupted through the entirety of your shift • Understanding of basic computer troubleshooting • - **Shifts available:** • - Shifts are scheduled between **8:00 a.m. and 9:00 p.m. ET** and may include **daytime, evening, and weekend hours**. • - All shifts are subject to change based on business needs. • **NOTE: Candidates must have internet speed of 100 mbps and ability to hard-wire in via ethernet as needed** • **Competencies:** • - Fluency with standard business tools like MacBooks, Google Apps, and software-based telephone systems preferred • - Contact center or tech support experience encouraged • - Customer service experience dealing with customer issue management • - Thoroughness in following SOPs to complete tasks • - Ability to recognize trends and report to upper management • - Actively engage and collaborate in the work of a remote team

🏖️ Benefits

• Competitive compensation $16 - $18 per hour plus a rich benefits offering • Career advancement opportunities • Fully remote - skip the commute • Paid Time Off • Medical, Dental, and Vision insurance - **Employee coverage 100% company paid!** Multiple great coverage options offered for employees and dependents with generous company contribution and quick eligibility • Need to add dependents? We help with that too • TalkSpace, Healthy Advocate EAP, Teledoc, One Medical, KindBody - all company provided • Life insurance, short-term disability, long-term disability - again, all paid for by Ride Health • 401k retirement savings plan with 4% fully vested employer match right out of the gate • Fully paid parental leave after 6 months of employment • And we're always looking to add more...**