Contact Center Ride Success Agent

🕒 July 9

🇺🇸 United States – Remote

💵 $33.3k - $37.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 39%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ride Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🚗 Transport

Healthcare • Healthcare Insurance • Transport

Ride Health is a company that partners with healthcare organizations and transportation providers to manage transportation benefits and improve access to care and social services for complex populations. The company provides an integrated transportation solution that connects stakeholders through a HIPAA-compliant cloud-based platform, automating ride coordination while allowing seamless integration with existing systems. Ride Health's services include real-time ride coordination, COVID-19 patient transport, contact tracing, and additional services like food delivery and staff transport. Their network covers a national scale, providing non-emergency medical transportation (NEMT) across public transit, rideshare, taxi, and other transportation providers. Ride Health aims to enhance clinical trials, improve patient access to healthcare, and reduce barriers to care, thus supporting both urban and rural communities.

📋 Description

• Handle inbound and outbound calls in a 24/7 contact center for passengers, transportation providers, and clients • Schedule transportation needs for passengers and clients • Provide assistance to transportation providers • Make outbound calls to passengers, client contacts, and attending facilities • Monitor and respond to chats • Use the proprietary platform, third-party transportation software such as Uber and Lyft, and business tools including Five9, Salesforce, and Zendesk to complete trip requests • Contribute to company success and positive trip outcomes • Collaborate with leadership to identify solutions and improve workflows and processes • Meet quality standards and service-level commitments • Recognize trends and report them to upper management

🎯 Requirements

• High School Diploma, or equivalent • Communication skills that include empathy and understanding • Commitment to efficiently see tasks through to completion • Pride in your work to match company vision • Proven broadband Internet access (minimum 100 Mbps download / 20 Mbps upload) with ability to connect via ethernet cable • Private, dedicated, quiet work space free from distractions where you can work uninterrupted through the entirety of your shift • Understanding of basic computer troubleshooting • Availability for shifts scheduled between 8:00 a.m. and 9:00 p.m. ET, including daytime, evening, and weekend hours • Fluency with standard business tools like MacBooks, Google Apps, and software-based telephone systems preferred • Contact center or tech support experience encouraged • Customer service experience dealing with customer issue management • Thoroughness in following SOPs to complete tasks • Ability to recognize trends and report to upper management • Ability to actively engage and collaborate in the work of a remote team • Must reside in the United States • Must be permanently authorized to work in the United States • Sponsorship is not provided

🏖️ Benefits

• Competitive compensation $16 - $18 per hour plus a rich benefits offering • Career advancement opportunities • Fully remote - skip the commute • Paid Time Off • Medical, Dental, and Vision insurance - Employee coverage 100% company paid; multiple coverage options for employees and dependents with generous company contribution and quick eligibility • Assistance with adding dependents • TalkSpace, Healthy Advocate EAP, Teledoc, One Medical, and KindBody - all company provided • Life insurance, short-term disability, and long-term disability - all paid for by Ride Health • 401k retirement savings plan with 4% fully vested employer match right out of the gate • Fully paid parental leave after 6 months of employment