Patient Engagement Specialist

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🔥 5 minutes ago

🐊 Florida, New York – Remote

🐊 Florida – Remote 🗽 New York – Remote

💵 $50k - $60k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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RightMove Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🤝 B2B

👥 B2C

🧘 Wellness

B2B • B2C • Wellness

RightMove Health is a specialist-led musculoskeletal care and care-coordination company that provides fast virtual and in-person evaluations for back, joint, and muscle pain. It partners with health plans and clinical leaders (including Hospital for Special Surgery) to deliver provider-driven care plans, schedule and coordinate services, and offer member support at no cost to enrolled members. RightMove combines clinical expertise with a purpose-built technology platform to streamline referrals, imaging, physical therapy, and specialist care, aiming to improve outcomes and reduce unnecessary surgeries.

📋 Description

• Conduct outbound phone outreach to eligible members and referred patients • Answer inbound calls and respond to patient questions about RightMove services • Educate patients on available care options and next steps • Verify eligibility and schedule initial evaluations • Accurately document all patient interactions in CRM systems • Escalate or route complex issues to appropriate internal teams • Identify opportunities to improve workflows, outreach effectiveness, and patient experience • Support referred patients through onboarding and scheduling • Provide real-time patient support via inbound calls • Maintain accurate, compliant documentation • Operate in accordance with HIPAA and all applicable compliance requirements

🎯 Requirements

• High school diploma or GED (associate degree preferred) • 1–3 years of experience in healthcare customer service, patient engagement, scheduling, or call center environments • Strong verbal communication skills and comfort with phone-based outreach • Ability to explain healthcare services clearly and compassionately • Experience using CRM, scheduling, or documentation tools • Strong organization, attention to detail, and ability to multitask • Bilingual (Spanish/English) a plus