Manager, Client Success – Strategic

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $168k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Rithum

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1997

🛍️ eCommerce

📣 Marketing

🤖 Artificial Intelligence

eCommerce • Marketing • Artificial Intelligence

Rithum is a comprehensive e-commerce platform designed to empower brands, retailers, and suppliers to effectively launch and scale their businesses. Offering a variety of solutions including multichannel marketing, fulfillment management, and AI-driven supplier discovery, Rithum helps users optimize their online presence and streamline operations across a vast network of marketplaces. With a focus on flexibility and efficiency, Rithum aims to transform commerce by creating profitable and engaging shopping experiences.

📋 Description

• Lead a team of Client Success Managers supporting Rithum’s most strategic and highest-value client relationships • Guide CSMs in driving adoption, value realization, retention, and long-term success across strategic accounts • Support CSMs in navigating complex client organizations and building executive and stakeholder relationships • Manage client escalations and coordinate resources to resolve issues and protect client outcomes • Monitor portfolio health and act on client risks and opportunities • Oversee renewal planning and execution across the team’s portfolio • Partner with Sales to identify and support expansion opportunities aligned to client priorities • Coach CSMs to connect success plans and demonstrated value to retention, renewal, and growth • Use client and portfolio data to identify risks, opportunities, and actions • Partner with Sales, Product, Services, Legal, Finance, and other teams to support client priorities, renewals, and growth • Coordinate cross-functional resources to resolve client challenges and advance strategic priorities • Share client feedback and emerging needs with relevant internal teams • Reinforce consistent processes and responsible use of AI and automation • Lead, coach, and develop CSMs • Set expectations and coach the team on client engagement, success planning, value realization, renewal, and growth • Manage performance and development through coaching, feedback, and accountability • Foster a high-performing team focused on client value and business outcomes • Hire, build, and lead teams

🎯 Requirements

• 5+ years of experience in Client Success, account management, renewals, or related client-facing roles in a B2B SaaS environment • 1+ years of experience leading and coaching client-facing teams • Experience supporting clients with at least $250K in annual recurring revenue (ARR), with complex stakeholder groups and business requirements • Experience with renewals, client escalations, and expansion opportunities in partnership with Sales • Strong communication, coaching, organizational, and cross-functional partnership skills • Ability to use client and portfolio data to identify risks, opportunities, and actions • Experience leveraging AI and technology to improve productivity, insights, or client outcomes • Up to 10% travel required • 8+ years of experience in Client Success, account management, renewals, or related client-facing roles preferred • Prior people management experience in Client Success or a related client-facing function preferred • Experience in enterprise SaaS, e-commerce, marketplace, retail technology, or related environments preferred • Familiarity with Salesforce, Claude, Gainsight, other Client Success platforms, and AI-enabled client or productivity tools preferred • Bachelor’s degree in Business, Marketing, Communications, or a related field preferred

🏖️ Benefits

• Discretionary bonus of 12% of annual base salary • Medical, dental and vision benefits with affordable health care plans and company HSA contributions, starting on Day 1 • 6% 401(k) match • 20 days of Paid Time Off • 9 Company-Paid holidays • 2 paid floating holidays • 7 paid sick days • 2 Wellness days • 1 Paid Volunteer Day • PTO increases to 22 days at 3 years of service and 25 days at 5 years • 12 weeks primary caregiver leave • 4 weeks secondary caregiver leave • Accident, critical illness, and hospital indemnity insurance • Pet insurance • Legal assistance and identity theft insurance plans • Life insurance of 2x salary • Calm app access and Employee Assistance Program • $65/month remote work stipend for internet • Culture and team-building activities • Tuition assistance • Career development opportunities • Charitable contribution match up to $250 per year • Remote-first working conditions • Comprehensive benefits and wellness plans • Industry-competitive compensation and total rewards benefits