Technical Account Manager

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $60k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rithum

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1997

🛍️ eCommerce

📣 Marketing

🤖 Artificial Intelligence

eCommerce • Marketing • Artificial Intelligence

Rithum is a comprehensive e-commerce platform designed to empower brands, retailers, and suppliers to effectively launch and scale their businesses. Offering a variety of solutions including multichannel marketing, fulfillment management, and AI-driven supplier discovery, Rithum helps users optimize their online presence and streamline operations across a vast network of marketplaces. With a focus on flexibility and efficiency, Rithum aims to transform commerce by creating profitable and engaging shopping experiences.

📋 Description

• Serve as a consistent technical point of contact and trusted advisor for assigned clients • Manage day-to-day client activities and ensure timely execution through ownership and cross-functional collaboration • Develop and execute channel implementation plans aligned with channel requirements, client objectives, and Rithum platform capabilities • Provide technical guidance to help clients overcome challenges, adopt Rithum solutions, and realize platform value • Build relationships with client technical and business stakeholders and translate technical concepts for varied audiences • Execute Rithum platform optimization strategies, including operational workflows, repricing, promotional planning, and algorithmic optimization • Conduct technical reviews to improve platform performance, adoption, and operational efficiency • Troubleshoot technical issues, perform root cause analysis, and coordinate resolution with Product, Engineering, Client Success, and Client Success Engineering • Maintain knowledge of Rithum platform functionality, channel requirements, data flows, and emerging capabilities • Support feature adoption, technical roadmap discussions, and client feedback loops • Bridge communication between client technical teams and internal stakeholders • Use AI-enabled tools for analysis, troubleshooting, documentation, research, and routine workflows • Improve team efficiency through AI, automation, and repeatable technical processes • Contribute technical knowledge, documentation, and learnings to strengthen team practices and client experience • Maintain accurate CRM case records for reporting, service-level tracking, and scope management • Participate in pod stand-ups and team meetings, contributing account context, escalations, and blockers

🎯 Requirements

• 2+ years of experience in technical account management, implementation, solutions engineering, e-commerce, or a marketplace role with a brand or retailer, preferably within a B2B SaaS environment • Experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization • Foundational understanding of channel requirements, data mapping, feed architecture, and related technical concepts • Ability to independently manage technical projects and coordinate work across technical and non-technical stakeholders • Strong proficiency using Excel • Experience with Salesforce, JIRA, or similar workflow and project-tracking tools • Demonstrated ability to use AI-enabled tools such as Microsoft Copilot to improve productivity, analysis, problem-solving, or documentation • Ongoing interest in emerging technologies • Strong analytical and problem-solving skills, including root cause analysis and issue resolution • Strong verbal and written communication skills • Experience using AI tools such as ChatGPT, Microsoft Copilot, or Claude for research, communication, analysis, documentation, automation, workflow optimization, and decision-making • Up to 10% travel required

🏖️ Benefits

• Medical, dental and vision benefits with affordable health care plans and company HSA contributions, starting on Day 1 • 6% 401(k) match • 20 days of Paid Time Off • 9 Company-Paid holidays • 2 paid floating holidays • 7 paid sick days • 2 Wellness days • 1 Paid Volunteer Day • PTO increases to 22 days at 3 years of service and 25 days at 5 years • 12 weeks primary caregiver leave • 4 weeks secondary caregiver leave • Accident, critical illness, and hospital indemnity insurance • Pet insurance • Legal assistance and identity theft insurance plans • Life insurance 2x salary • Calm app access • Employee Assistance Program • $65/month remote work stipend for internet • Culture and team-building activities • Tuition assistance • Career development opportunities • Charitable contribution match up to $250 per year • Discretionary bonus of 10% of annual base salary • Remote-first working conditions • Comprehensive benefits and wellness plans • Industry-competitive compensation and total rewards benefits