Software Account Manager

🔥 0 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $68.3k - $88.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Account Manager

👻 Ghost score 0%

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Patterson Companies, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1877

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Patterson Companies, Inc. is a leading distributor and provider of products, technologies, services, and business solutions for the dental and animal health markets. The company has a comprehensive portfolio and distribution network, supported by a dedicated workforce, aimed at enhancing oral and animal health worldwide. Patterson serves customers across North America and the United Kingdom, offering expertise and support as a trusted partner in these markets.

📋 Description

• Own and manage a portfolio of customer accounts, driving retention and engagement throughout the customer lifecycle • Develop and maintain scalable post-sales engagement processes • Execute onboarding, adoption, and engagement programs • Build trusted customer relationships • Drive software adoption and value realization • Analyze customer situations and develop balanced solutions • Apply advisory and negotiation skills to achieve mutually beneficial outcomes • Maintain expertise in Patterson software solutions, customer workflows, and best practices • Advocate for customer needs and share feedback to improve products, services, and customer experience • Achieve retention, engagement, and customer satisfaction goals • Monitor customer health, usage, and engagement metrics • Partner with sales, marketing, product development, and customer success teams • Develop and execute retention strategies with marketing and cross-functional teams • Document customer activities, engagement efforts, and account information for reporting and decision-making

🎯 Requirements

• 2 years account management experience • Bachelor’s Degree in sales, business or marketing, or equivalent experience • Experience supporting, training, renewing, or selling software solutions in a B2B environment preferred • Dental, healthcare, or related industry experience preferred • Knowledge of Patterson software solutions and customer workflows preferred • Occasional travel (25%) in a national area required

🏖️ Benefits

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program • 401(k) Match Retirement Savings Plan • Paid Time Off (PTO) • Holiday Pay & Floating Holidays • Volunteer Time Off (VTO) • Educational Assistance Program • Full Paid Parental and Adoption Leave • LifeWorks (Employee Assistance Program) • Patterson Perks Program • Unique incentive programs and rewards for eligible employees