Technical Account Manager

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $103k - $141k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wiz

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

Cybersecurity • Cloud Security

Wiz is a leading cloud security company, providing a comprehensive security platform for safeguarding cloud environments. It offers a variety of solutions designed to protect cloud infrastructure from threats, including threat detection and response, security posture management, and vulnerability prioritization. Their cloud-native platform enables seamless integration across various cloud systems, offering agentless visibility and robust protection for modern cloud computing needs. Trusted by many Fortune 100 companies, Wiz is recognized for its innovative approach, offering a unified security model that integrates development and security operations for enhanced visibility and proactive threat management.

📋 Description

• Plan and execute strategies to drive customer adoption and use of the Wiz platform • Provide strategic and technical guidance from onboarding through operationalization, renewal, and expansion • Serve as a trusted technical advisor and primary technical contact for assigned customers • Guide customers through Wiz deployment, configuration, and operationalization • Resolve technical questions and issues through email, meetings, Slack, and support tickets • Monitor emerging cloud-security threats and stay current on Wiz features • Develop customer success plans with measurable goals aligned to security and compliance objectives • Lead customers toward full adoption, value realization, and improved cloud, code, and runtime security • Project-manage adoption and operationalization across business units and stakeholders • Resolve people, process, and technology blockers with internal and external parties • Report progress and results through executive communications, QBRs, and executive briefings • Capture feature requests and adoption blockers for Product and Engineering prioritization • Manage a book of up to 15 customers and support revenue objectives • Identify expansion opportunities and assist with renewals alongside Sales and Renewals teams • Track utilization, adoption targets, customer health, and business-goal realization • Build relationships with customer contacts from C-level to practitioner • Improve the TAM motion, develop documentation, mentor associate TAMs, and partner cross-functionally on process improvements

🎯 Requirements

• 5-8+ years of experience in technical customer-facing roles, ideally supporting a cloud or cloud-security product • B.S. in Computer Science, Engineering, or similar field, or equivalent experience • Strong understanding of cloud services and architecture of at least one CSP (AWS, GCP, Azure, or OCI) • Familiarity with cloud-security best practices, common threat models, and CNAPP use cases • Familiarity with container technologies including Docker and Kubernetes and associated security considerations • Familiarity with DevOps technologies including CI/CD, Infrastructure as Code, and Version Control Systems • Familiarity with Linux and Windows operating-system concepts and runtime sensing • Strong problem-solving skills and ability to troubleshoot complex technical issues • Proven track record managing a book of business with 5-10+ customers • Proven track record building and maintaining enterprise-client relationships, driving customer outcomes, and exceeding performance targets • Ability to continuously enable customers on the Wiz platform and solve problems ranging from trivial to highly complex • Willingness to work across Slack, email, and support-ticket channels • Ability to use CRM and log-analysis tools to monitor customer health and identify trends • Excellent communication and interpersonal skills • Applicants must have the legal right to work in the country where the position is based without visa sponsorship

🏖️ Benefits

• Base salary plus bonus and equity • Benefits • Google benefits