Account Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $60k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rivia Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Rivia Health is a healthcare-focused SaaS company that automates patient billing, communication, and payment collection to improve revenue cycle performance for medical practices, hospitals, and healthcare management organizations. Its platform integrates with EHRs, automates patient outreach (texts, email, voice), supports portal-free payments and flexible payment plans, and reconciles accounts in real time to reduce administrative burden, accelerate collections, and lower bad debt. Rivia serves practices, MSOs, PE-backed portfolios, hospitals, and RCM partners, emphasizing fast deployment, security (HIPAA and PCI alignment), and measurable ROI.

📋 Description

• Establish and maintain trusted relationships with client contacts • Act as the voice of the customer in internal conversations • Partner with sales to ensure customer success before contract signing • Project-manage smooth new customer implementations • Conduct monthly review calls with assigned customers • Provide monthly performance reports • Identify expansion opportunities and close expansion revenue contracts • Recommend additional product offerings and services • Troubleshoot low product adoption or performance to improve ROI • Lead customers through renewals and deepen partnerships • Manage special client relationship projects • Acquire testimonials, reviews, case studies, references, and referrals • Visit clients and attend trade shows or industry events as needed • Collaborate with product management and client stakeholders on success metrics and reporting • Respond to customer queries via phone, email, and HubSpot • Identify customer needs and help customers use product features • Create detailed technical issue tickets for product and development teams • Follow up to ensure technical issues are resolved

🎯 Requirements

• 3+ years of experience in account management, sales, or closely related fields with client exposure • Experience in healthcare revenue cycle management strongly preferred but not required • Exceptional communication, sales, account management, project management, and problem-solving skills • High attention to detail and excellent organizational skills • Ability to prioritize demands and meet deadlines • Openness to ambiguity and an ever-changing environment • Experience with HubSpot and Microsoft suite of products strongly preferred • Curiosity and focus on understanding customer needs and workflows • Strong observation skills and empathy-driven communication • Aptitude for planning and preparation • Focus on organization and productivity • Ability to motivate and align stakeholders from other departments • Ability to work independently and be self-directed within a fully remote role • Passion for service and sales

🏖️ Benefits

• Unlimited paid vacation • Medical insurance • Dental insurance • Vision insurance • Parental leave • Ancillary plans • 401k • Remote work environment • Flexible hours • Variable compensation • Friendly and passionate team • Opportunity to work at the forefront of automation and mobile technology in healthcare revenue cycle