Customer Onboarding/Success

Job not on LinkedIn

🕒 March 18

🗽 New York – Remote

🗽 New York – Remote

💵 $3k - $4.5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

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RN Pad

WebsiteLinkedInAll Job Openings

1 - 10 employees

☁️ SaaS

🤝 B2B

📋 Compliance

SaaS • B2B • Compliance

RN Pad is a cloud-based SaaS platform that streamlines nursing assessment workflows for home care agencies and other post-acute providers. The mobile-friendly web application helps nurses complete more assessments with greater speed and accuracy using SMART fields, automated MD order workflows, remote SMS/email signature collection, certified API integrations, and HIPAA-compliant data storage. RN Pad also provides reporting, certification tracking, customizable templates, and tiered plans to support agencies of varying sizes while improving efficiency, compliance, and documentation quality.

📋 Description

• Lead onboarding for new customers. • Create and run personalized onboarding plans. • Act as main point of contact after signup. • Spot upsell opportunities and maintain customer happiness long-term. • Handle incoming support inquiries and resolve issues. • Gather customer feedback and work closely with Product and Engineering teams.

🎯 Requirements

• 5+ years in customer success, support, or similar roles • Ability to translate complex information into clear understanding for clients • Proven experience resolving complex customer problems • Comfortable working remotely during Americas time zones • Strong written and verbal English communication • Tech-savvy and quick to learn new tools • Calm under pressure, great at problem-solving and de-escalating issues • Self-motivated and highly organized • Experience with Intercom and Slack (nice to have) • Multilingual (especially Spanish or Russian) (nice to have) • Background in healthcare tech (nice to have)

🏖️ Benefits

• Competitive salary • Paid time off • A supportive, collaborative remote team • Real opportunities to grow as we expand • Long-term, stable role in a profitable company