Patient Support Specialist

🔥 8 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $24 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ro

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

Ro is a direct-to-patient healthcare company providing high-quality, affordable healthcare without the need for insurance. Ro is the only company to seamlessly connect telehealth and in-home care, diagnostics, labs, and pharmacy services nationwide. This is enabled by Ro’s vertically integrated platform that powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has facilitated more than eight million digital healthcare visits in nearly every county in the United States, including 98% of primary care deserts. Ro also provides its patient-centric solutions including Workpath, its in-home care API, and Kit, its at-home diagnostic testing service, to other healthcare companies.

📋 Description

• Manage patient interactions across email, phone, live chat, and internal platforms while meeting quality and productivity expectations • Deliver a best-in-class patient experience with professionalism, empathy, accuracy, and sound judgment • Support onboarding, product education, account management, orders and shipments, billing, and troubleshooting across Ro’s website and mobile app • Build proficiency across assigned workflows, systems, tools, and queues to resolve patient needs • Escalate clinical, operational, or technical issues through appropriate channels • Maintain accurate documentation and follow workflows, policies, and procedures related to patient safety and confidentiality • Stay current on Ro initiatives, workflows, treatment offerings, and product updates • Manage a high volume of patient interactions in a metrics-driven environment • Identify recurring concerns, workflow issues, and trends; surface observations and solutions to improve tools, processes, and patient experience • Collaborate with teammates and cross-functional partners to share patient feedback and contribute to continuous improvement • Participate in peer shadowing and knowledge sharing • Participate in coaching, training, and development opportunities and incorporate feedback

🎯 Requirements

• 1–2 years of experience in a remote/hybrid customer-facing role • Experience supporting customers or patients across multiple channels, including email and phone, with empathy, clarity, and professionalism • Strong customer focus and a genuine interest in helping patients solve problems and navigate complex situations • Strong critical-thinking, problem-solving, and organizational skills, with sound judgment and attention to detail • Ability to learn and effectively navigate multiple operational and technology systems and tools; experience with platforms such as Zendesk or similar systems is a plus • Comfortability using AI Knowledge bases and tools in day-to-day workflows • Ability to work independently and efficiently while collaborating effectively with teammates and consistently meeting performance expectations • Ability to identify recurring issues or trends and confidently surface observations and potential solutions • Dependability, adaptability, and a commitment to continuous learning in a fast-paced, evolving environment • High integrity and a commitment to patient safety, confidentiality, and maintaining professionalism during challenging interactions • Connection to Ro’s mission and availability to work prescheduled nights, weekends, and designated holidays as required • Availability for assigned 4x10 shifts between 1:00 PM and 11:30 PM ET • 4x10 shifts are not available to candidates residing in California

🏖️ Benefits

• Full medical, dental, and vision insurance + OneMedical membership • Healthcare and Dependent Care FSA • 401(k) with company match • Flexible PTO • Wellbeing stipend • Paid parental leave + Fertility benefits • Pet insurance • Student loan refinancing • Virtual resources for mindfulness, counseling, and fitness • Flexible work arrangements, including remote work anywhere in the United States • In-person team on-sites throughout the year for employees outside the tri-state area