Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $47k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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The Phia Group, LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 Private Equity Round on 2018-09

Consulting • Healthcare • Insurance

The Phia Group, LLC is a dedicated provider of healthcare cost containment solutions, focusing on empowering self-funded health plans to maximize benefits and minimize costs. Through a comprehensive suite of services, including subrogation and recovery, claims negotiation, and cost transparency initiatives, The Phia Group aims to help employers and families navigate the complexities of healthcare with advocacy and expertise. Their commitment to improving healthcare accessibility and affordability sets them apart in the industry.

📋 Description

• Answer calls and written inquiries from clients, insureds, attorneys, and adjusters • Collect accident details to determine potential sources of recovery • Promote or demote cases based on collected information • Support a positive caller experience in call queues • Engage with and educate customers • Manage high-volume inquiries through calls, voicemails, faxes, scanned correspondence, and emails • Identify and assess customer needs to maximize client satisfaction • Assist callers in real time with data collection or education • Transfer or redirect calls to appropriate Recovery Specialists • Use internal systems and resources to provide accurate and complete information • Maintain phone coverage and minimize missed or abandoned calls • Review, promote, and activate client and Phia-generated referrals • Collect and document attorney and adjuster information in the system • Handle calls, case activations, data entry, and data management within company guidelines • Respond to department requests through the online questionnaire portal • Research automatic updates from a national database used to identify third-party claims • Review scanned documentation for systematic updates, including Phia Accident Questionnaires • Generate client-specific reports weekly as needed • Protect company assets and comply with information security policies

🎯 Requirements

• 2+ years of experience in a law firm, insurance company, Third Party Administrator (TPA), or medical field • Call center experience • Located in MST or PST preferred • High School diploma or equivalent preferred • Bilingual preferred, but not required • Remote work or education experience • Private workspace with closed off door for privacy • Sufficient internet speed to support video, IP phone, and multi-system usage • No distractions in home that would require assistance during working hours • Strong verbal and written communication skills • Knowledge of good telephone etiquette, soft skills, and emotional intelligence • Effective listening skills • Mastery of time management and organization with ability to pivot from task to task • Excellent attention to detail and documentation • Outstanding organizational, interpersonal, and administrative skills • Ability to work as part of a team and independently • Self-motivated and able to meet deadlines under pressure • Ability to work a different earlier shift during the first four weeks of training • Must protect company assets from unauthorized access, disclosure, or modification • Must comply with the organization's information security policies • Ability to sit at a workstation for prolonged periods and perform extensive computer work

🏖️ Benefits

• Exceptional benefits for yourself • Fully remote role • Company commitment to diversity and equal opportunity • Reasonable accommodation for qualified applicants with disabilities