Support Specialist, Customer Information Systems

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Milsoft Utility Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1989

🤝 B2B

☁️ SaaS

⚡ Energy

B2B • SaaS • Energy

Milsoft Utility Solutions is a software company that provides integrated engineering, operations, outage management, and customer information systems for utility providers. Their platform includes GIS and field engineering tools, outage and storm management, contingency and engineering analysis, enterprise accounting and utility billing (CIS), meter data management/AMI support, work and financial management, and communications solutions such as IVR and automated customer service. Milsoft offers both on-premise and hosted solutions and integrates with best-of-breed partners to help utilities plan, operate, and communicate with customers more reliably and efficiently.

📋 Description

• Provide frontline technical support services to Milsoft customers • Troubleshoot, diagnose, and resolve customer issues remotely • Maintain CIS products and services to ensure proper functionality • Advise customers on system settings and configurations that improve software performance and user experience • Convert customer concerns and requests into detailed tickets with reproduction steps for the Development team • Translate complex operational and system processes into clear instructions and knowledge articles • Document all customer interactions in a support ticketing system • Adapt to new technologies and software functionality changes through continuous product release cycles • Uphold, safeguard, and promote Milsoft’s values and philosophy, particularly ethics, integrity, and corporate responsibility • Perform other assigned duties as necessary

🎯 Requirements

• Bachelor’s degree in Computer Science, Business Administration, Accounting, or equivalent work experience • Exposure to customer management applications, billing systems, payment processing, capital credits, collections, and reviewing data for accuracy • Experience understanding SQL statements and creating SQL queries for data reporting • Familiarity with IBM Information File System (IFS) and AS/400/iSeries Green Screen is beneficial • Must be able to effectively communicate with customers, both verbally and in writing • Ability to provide after-hours on-call support • Ability to travel as required • Ability to work in a 24/7 support environment

🏖️ Benefits

• Salary/exempt/full-time classification • 24/7 support environment with after-hours on-call support time • Some travel opportunities/requirements • Remote work arrangement