Salesforce Implementation Manager

Job not on LinkedIn

🔥 18 hours ago

🇺🇸 United States – Remote

💵 $110k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 0%

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Robbins Recruiting Solutions LLC

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🎯 Recruiter

👥 HR Tech

Consulting • Recruitment • HR Tech

Robbins Recruiting Solutions LLC is an experienced recruitment consulting firm that specializes in helping organizations find top-tier talent and develop strong talent acquisition teams. They offer tailored recruitment solutions including direct placement and consulting services, working closely with clients to understand their specific needs and company culture. With a wide network of industry professionals, Robbins Recruiting Solutions efficiently sources, screens, and presents qualified candidates. The firm also provides strategic talent acquisition services, evaluating technology stacks, team structures, and attraction strategies. Led by founder and CEO Amanda Robbins, the company leverages extensive industry experience to assist businesses in achieving success through effective talent solutions.

📋 Description

• Own the end-to-end Salesforce implementation across current and future branches, including configuration, data migration, user setup, and go-live sequencing • Conduct discovery sessions with Sales Managers, General Managers, and executive leadership to translate business requirements into scalable Salesforce configuration • Configure Salesforce Sales Cloud for lead management, opportunity tracking, pipeline reporting, quote generation, and customer communication workflows • Manage data migration from legacy CRM platforms and branch-level tracking tools • Develop and execute branch onboarding playbooks from system setup and user provisioning through post-go-live stabilization and adoption tracking • Coordinate integrations with ServiceTitan, NetSuite, and other platforms to ensure clean bidirectional data flow • Track implementation milestones, surface risks, and report progress to VP Operations and executive leadership • Serve as internal Salesforce platform owner post-go-live, managing configuration, users, permissions, workflow rules, and system health • Build and maintain dashboards and reports aligned to sales KPIs • Identify and implement automation using flows, Process Builder, and AI-assisted features • Troubleshoot platform issues as the internal Tier 2 support layer • Manage the Salesforce vendor relationship, including licenses, renewals, feature releases, and escalations • Lead ongoing training and change management for new features, hires, and acquired branches • Collaborate with Finance on revenue recognition, pipeline-to-close accuracy, and forecasting workflows connected to NetSuite • Partner with the ServiceTitan Implementation Manager on seamless sales-to-production handoffs • Support People Operations with user provisioning and onboarding access setup • Maintain documentation for configuration decisions, integration specifications, SOPs, and training materials • Deploy the Salesforce implementation playbook to newly acquired branches • Conduct pre-close CRM assessments and document migration requirements • Sequence Salesforce go-live within broader branch integration timelines • Champion adoption at newly acquired branches

🎯 Requirements

• 4+ years of hands-on Salesforce implementation and administration experience, including Sales Cloud configuration, data migration, and post-go-live platform ownership • Demonstrated experience managing multi-site or multi-entity Salesforce rollouts • Deep functional knowledge of Salesforce Sales Cloud, including leads, opportunities, accounts, contacts, CPQ or quoting tools, reports, dashboards, flows, and AppExchange integrations • Experience managing Salesforce integrations with ERP and field service platforms such as NetSuite and ServiceTitan, or comparable systems • Strong project management discipline, including managing concurrent workstreams across multiple branches, enforcing deadlines, and communicating status to senior stakeholders • Salesforce Administrator certification (ADM 201) required • Willingness and ability to travel up to 50% to branch locations • Salesforce Sales Cloud Consultant or Advanced Administrator certification preferred • Experience in a PE-backed, multi-site platform company preferred • Familiarity with ServiceTitan and roofing, HVAC, or comparable home-services workflows preferred • Background in CRM strategy, sales operations, or revenue operations preferred • Experience with Salesforce Einstein Analytics or similar BI/reporting tools preferred • Prior experience building or contributing to a CRM playbook in an M&A integration context preferred

🏖️ Benefits

• Performance-based bonus eligibility tied to go-live milestones, platform adoption metrics, and sales performance outcomes at implemented branches • Recommended target bonus of 8–10% of base at full achievement • Remote work arrangement • Travel support for implementation, training, and go-live coverage