Support Specialist

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $45k - $66k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Robert Half

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1948

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Robert Half is a global professional staffing and recruiting firm that connects employers with contract and full-time talent across functions such as finance & accounting, technology, marketing & creative, legal, and administrative support. The company provides executive search, consulting solutions, and localized recruiting through 300+ locations worldwide, and it leverages proprietary and award‑winning AI tools and labor‑market insights (salary guides, market reports, hiring trends) to match candidates and advise hiring managers. Robert Half serves employers with B2B staffing solutions while also supporting job seekers with placement services and career resources.

📋 Description

• Coordinate, diagnose, and troubleshoot incoming global employee support interactions • Provide Robert Half or Protiviti technical, hardware, and information technology support for laptops and desktops used by local and remote personnel • Support candidates and branch locations as needed using various network remote access methods • Resolve problems promptly or escalate them to appropriate technical personnel • Provide timely incident status updates to management and end users • Maintain effective user relationships • Follow standard operating procedures and customer service guidelines for remote IT support • Answer frontline support interactions • Assist users migrating to a new user tenant • Assign support interactions to the appropriate support level • Perform service interactions for corporate and field users • Document support incidents in the support team's Incident Tracking Database • Research improvement methods and incorporate constructive feedback into daily work

🎯 Requirements

• High School diploma or equivalent • A+ & Network Essentials preferred • 1 year technical support experience preferred • Basic PC troubleshooting knowledge • Basic level of experience with Microsoft Office Suite • Basic understanding of Windows OS and remote connectivity methods • Effective oral, written, and interpersonal communication skills • Ability to work using set processes independently and with others • Ability to demonstrate a sense of urgency • Ability to share knowledge with team • Ability to demonstrate a professional communication manner • Adhere to standard of conduct in keeping with RH's LEAD Principles • Ability to multi-task and adapt to changing priorities or processes • Demonstrated basic problem-solving and organizational ability • Decision-making ability and time management skills • Ability to handle escalated and time-sensitive issues • Ability to research issues and exercise judgment • Ability to follow directions and procedures • Ability to demonstrate reliability and attendance • Ability to prioritize work assignments • Ability to manage conflict • Ability to maintain confidentiality • Successful completion of a background check is required as a condition of employment

🏖️ Benefits

• Group health insurance benefits (medical, vision, dental) • FSA and HSA healthcare accounts • Life and accident insurance • Adoption and fertility assistance • Paid parental leave of up to 6 weeks • Short/long term disability • Paid time off for vacation, personal needs, and sick time • Up to 17 days of Choice Time Off (CTO) per calendar year for new hires • Up to 11 paid holidays per calendar year • 401(k) savings and investment plan or deferred compensation plan (if eligible) • Employer match of 100% on the first 3% of contributions for eligible employees • Remote work arrangement