Customer Service Representative

🔥 1 minute ago

🌵 Arizona, Idaho, +9 more states – Remote

🌵 Arizona – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote ⛷️ Utah – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Enova International

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

💳 Fintech

🤝 B2B

👥 B2C

Fintech • B2B • B2C

Enova International is a leading financial technology company that provides online financial services powered by its machine learning platform, Colossus™. Headquartered in Chicago, Enova serves non-prime consumers and businesses, offering access to trustworthy credit through innovative technology and analytics. With a focus on financial inclusion, Enova aims to close the credit gap by providing accessible financial solutions to millions of underserved individuals and small businesses.

📋 Description

• Complete an in-depth 4-week training program to specialize in a specific consumer lending brand • Manage inbound customer calls and deliver exceptional customer service • Respond to customer questions and provide service • Manage customer inquiries, fulfill requests, and educate customers on products and services • Handle payment processing, create payment plans, and address account-related matters • Maintain high standards of verbal and written customer service communication • Keep customer accounts updated with accurate information

🎯 Requirements

• Eligible to work in the United States • Prior call center experience is a plus, but candidates with a proven background in fast-paced customer service environments are valued • Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions • Proven ability to thrive in a high-volume environment through adaptability and multitasking • Comfortable utilizing new technology • Proven ability to excel in a remote work environment • Must reside in AZ, IA, ID, IL, IN, MN, MO, NM, NV, UT, WI, or WY • Enova is unable to sponsor visas or take over sponsorship

🏖️ Benefits

• Additional compensation may include bonus • Health, dental, and vision insurance including mental health benefits • 401(k) matching plus a roth option (U.S. Based employees only) • PTO & paid holidays off • Sabbatical program (for eligible roles) • Summer hours (for eligible roles) • Paid parental leave • DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) • Employee recognition and rewards program • Charitable matching and a paid volunteer day • 4-week training program