Customer Care Representative I

🔥 0 minutes ago

🏈 Alabama, Colorado, +5 more states – Remote

🏈 Alabama – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $33.7k - $50.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SouthState Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

SouthState Bank is a financial institution that offers a wide range of banking products and services. It provides personal banking solutions such as checking and savings accounts, credit cards, and online and mobile banking. The bank also offers borrowing options including personal loans, mortgages, and home equity lines of credit. Additionally, SouthState Bank provides investment services like financial and retirement planning. For businesses, it offers small business and commercial banking services, including loans, lines of credit, and cash flow management. They also provide wealth management services for personal and corporate clients.

📋 Description

• Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first-call resolution • Answer inbound phone inquiries accurately, professionally, and with a personalized customer experience • Handle account inquiries including balances, transaction history, transfers, stop payments, loan inquiries, PIN resets, customer maintenance updates, product assistance, and check orders • Provide tier-one digital banking support, including multi-factor authentication and online banking profile assistance • Assist with debit card inquiries, research, blocking, reissuing/reordering cards, and Reg-E disputes • Process inquiries accurately and efficiently according to established policies and procedures • Promote virtual branch solutions • Meet or exceed quality and productivity goals • Authenticate customers on every call to protect information and minimize bank loss • Use available systems and resources to review and interpret customer information • Troubleshoot common PC problems and navigate internet, intranet, and multiple systems • Maintain a positive, empathetic, and professional demeanor • Inform customers about changes in bank services and practices • Follow company and department policies and complete additional training as required • Report trends and escalate issues to management as needed • Retain customer relationships and build customer trust

🎯 Requirements

• Must reside within 50 miles of Orangeburg, SC • High School Diploma or equivalent • Previous customer service (Inbound Call Center) experience • Experience in financial services • Strong computer skills and ability to navigate systems for quick resolution • Excellent customer service skills including verbal, listening, and problem-solving skills • Ability to work with confidential information in a professional manner • Ability to have flexible hours when necessary • Receptive to coaching and feedback • Ability to work in a fast-paced environment • Annual Regulatory Compliance Training • Successfully complete Customer Care New Hire Training • Dedicated work area separated from other living areas and providing information privacy • Ability to keep company sensitive documents secure • Must not provide child or adult care during scheduled work hours • Minimum 10 Mbps download and 5 Mbps upload speed from a reliable cable, DSL, or fiber provider • Must be able to connect directly to router/modem via Ethernet cable • Must be available to travel when necessary • Hours: 11am–8pm EST with rotational Saturday shifts