Customer Experience Representative

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $21 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Solace

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

Solace is a healthcare advocacy company that connects patients and their families with skilled advocates, such as doctors, nurses, and other healthcare experts. Their mission is to empower patients and improve healthcare outcomes by assisting with the navigation of the complex healthcare system. Solace provides support in areas like scheduling, communicating with medical teams, and insurance dealings, and advocates are covered by Medicare and Medicare Advantage plans. The platform ensures patients receive personalized support through phone or video consultations, assisting with everything from chronic illness management to healthcare paperwork.

📋 Description

• Support patients and advocates via phone, email, and chat • Handle appointment confirmations and in-depth troubleshooting • Develop creative solutions to client and advocate issues • Support new clients during their first experiences with Solace • Gather and track feedback to improve the customer experience and platform • Learn and use Solace systems, tools, and technology • Build strong relationships with clients and advocates • Report issues and share detailed notes • Resolve client and advocate inquiries to complete satisfaction • Work one of three shifts: 5:00 AM–2:00 PM PT, 7:00 AM–4:00 PM PT, or 9:00 AM–6:00 PM PT

🎯 Requirements

• Applicants must be based in the United States • Authorized to work in the United States • Must not require Solace to sponsor a work permit, either now or in the future • Empathy and confidence handling difficult conversations via phone, email, or chat • Detail-oriented and able to work in hectic circumstances • Comfortable using computers and learning new tools quickly • Troubleshooting skills, including basic browser and phone support • Creative problem-solving skills • Comfortable giving and receiving feedback • Able to interact with people from diverse backgrounds • Comfortable forming quick bonds and resolving complex issues with upset clients • Flexible and willing to assist as needed • Team player with a “get it done” mentality