Customer Care Representative I

🔥 2 minutes ago

🏈 Alabama, Colorado, +5 more states – Remote

🏈 Alabama – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $33.7k - $50.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SouthState Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

SouthState Bank is a financial institution that offers a wide range of banking products and services. It provides personal banking solutions such as checking and savings accounts, credit cards, and online and mobile banking. The bank also offers borrowing options including personal loans, mortgages, and home equity lines of credit. Additionally, SouthState Bank provides investment services like financial and retirement planning. For businesses, it offers small business and commercial banking services, including loans, lines of credit, and cash flow management. They also provide wealth management services for personal and corporate clients.

📋 Description

• Provide superior customer service to internal and external customers • Identify and resolve customer inquiries using active listening, critical thinking, and probing skills • Answer inbound phone inquiries accurately, professionally, and promptly • Handle account inquiries including balances, transaction history, transfers, stop payments, loan inquiries, PIN resets, maintenance updates, product assistance, and check orders • Provide tier-one digital banking support, including multi-factor authentication and online banking profile assistance • Support debit card inquiries, research, blocking, reissuing/reordering cards, and Reg-E disputes • Process inquiries according to established policies and procedures • Promote virtual branch solutions • Meet or exceed quality and productivity goals • Authenticate customers and protect customer information • Review and interpret customer information using available systems and resources • Troubleshoot common PC problems and navigate multiple systems • Report trends and escalate issues to management as needed • Maintain awareness of changes in bank services and practices • Complete required skills and compliance training

🎯 Requirements

• Must reside within 50 miles of Denton, TX • High School Diploma or equivalent • Previous customer service (Inbound Call Center) experience • Experience in financial services • Strong computer skills and ability to navigate systems for quick resolution • Excellent verbal, listening, customer service, and problem-solving skills • Ability to work with confidential information professionally • Ability to work flexible hours when necessary • Ability to work in a fast-paced environment and meet or exceed goals • Must have a dedicated, private work area for telecommuting • Must maintain secure company-sensitive documents • Must not provide child or adult care during scheduled work hours • Minimum 10 Mbps download and 5 Mbps upload internet speed • Must connect directly to router/modem via Ethernet cable • Must be available to travel when necessary

🏖️ Benefits

• Remote work opportunity • Customer Care New Hire Training • Annual Regulatory Compliance Training • Flexible hours when necessary • Work-from-home technical requirements supported by remote work standards