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Technical Program Manager

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $180k - $215k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Technical Program Manager

Where this job comes from

Posted on Robots & Pencils's careers page, not through a job board

First seen by Remote Rocketship 1 minute ago

Logo of Robots & Pencils

Robots & Pencils

51 - 200 employees

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

💰 Venture Round on 2022-04

Artificial Intelligence • B2B • SaaS

Robots & Pencils is a digital innovation firm that specializes in developing digital strategies and products utilizing mobile, web, and frontier technologies to drive transformation for businesses. They focus on areas such as mobile development, product design, UX research, artificial intelligence, machine learning, and organizational change management. With a commitment to blending creativity with technology, they aim to unlock data insights and enhance product innovation, ultimately delivering excellent customer experiences and helping brands gain a competitive edge.

📋 Description

• Own end-to-end delivery of large-scale ($10M+) AI, digital, and cloud transformation programs from strategy and roadmap through launch and realized business value • Break complex programs into manageable workstreams with clear ownership, sequencing, and dependencies • Drive program schedules across multiple concurrent Agile teams and align delivery managers and product managers • Define program-level KPIs and governance and report program health across scope, timeline, budget, and quality • Bridge business requirements and technical solutions and map technical requirements to business outcomes • Facilitate engineering and architecture discussions and help drive technical direction across frontend and back-end technologies • Decompose complex technical problems into actionable solutions • Contribute to technical documentation and define documentation standards • Own the AI Development Life Cycle at the program level • Define standards for AI feature evaluation, human-in-the-loop checkpoints, and post-launch monitoring • Partner with AI engineering leads on model risk, data readiness, evaluation strategy, and observability • Define success metrics for AI-augmented delivery and drive status visibility across AI-driven pipelines • Determine when an agentic approach is unsuitable based on context management, latency, infrastructure, and cost • Use AI tools such as Claude for planning, specifications, reporting, and stakeholder communication • Serve as senior program partner to client executives • Anticipate bottlenecks, manage escalations, and drive trade-off decisions • Communicate schedules, progress, and business impact to stakeholders and senior leaders • Partner with Client Partners on follow-on work and expansion opportunities • Lead and mentor Senior Delivery Managers and Delivery Managers • Shape the company's delivery practice, tools, and frameworks • Assess staffing and capability gaps and advise on staffing and talent • Conduct executive interviews and contribute to go/no-go hiring decisions

🎯 Requirements

• 5+ years of experience leading multiple Agile teams concurrently or at scale • 5+ years of experience leading and delivering enterprise-level IT engagements • Proven track record leading large-scale ($10M+) AI, digital, or cloud transformation programs from strategy through to realized business value • Practical application of Well-Architected and Cloud Adoption Framework frameworks • Strong technical foundation in architecture, frontend and back-end technologies, and cloud-native design • Ability to decompose complex technical problems into deliverable solutions • Ability to distill customer needs into technical requirements and functional specifications and map them to business outcomes • Track record leading programs where AI/ML or agentic capability was core to the solution • Experience managing model risk, evaluation, client expectations, human-in-the-loop checkpoints, and monitoring • Demonstrable daily use of AI tools such as Claude • Experience with Jira, Confluence, GitHub, Azure DevOps, and CI/CD pipelines • Comfort operating in ambiguity and credibility with clients to bring growth conversations forward • Background check may be required as a condition of employment

🏖️ Benefits

• Paid time off • Medical insurance • Dental insurance • Vision insurance • 401(k)

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