Patient Navigator – Midwest Region

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🌪️ Kansas, Missouri – Remote

🌪️ Kansas – Remote 🏰 Missouri – Remote

💵 $75.2k - $139.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Roche

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

💰 $5G Post IPO equity on 2021-09

Healthcare • Consulting • Food & Beverage

Roche is a global, research-driven healthcare company that discovers, develops and provides pharmaceuticals, diagnostics and digital health solutions to improve patient outcomes and advance medical science. With integrated strengths in pharmaceutical R&D and diagnostic testing, Roche focuses on early detection, targeted therapies and innovation (including AI-driven tools) to prevent, halt and cure disease across areas like oncology, neurology and other complex conditions. The company also engages with investors, partners and healthcare systems worldwide to deliver sustainable, science-based solutions.

📋 Description

• Orchestrate support across the end-to-end patient treatment journey, coordinating across HCPs, specialty pharmacies, sites of care, payers, and internal teams to eliminate barriers to care • Manage complex, exception-based reimbursement cases, including escalations for benefit verifications, prior authorizations, appeals, and reauthorizations • Provide comprehensive insurance and financial education to patients, caregivers, and provider offices regarding coverage options, co-pay support, and patient assistance programs • Apply independent judgment to tailor conversations and personalized interventions while adhering to compliance guardrails • Utilize digital tools, patient insights, and key performance metrics to continuously optimize outcomes • Screen for, capture, and report Potential Adverse Events (PAEs) in compliance with organizational and regulatory guidelines

🎯 Requirements

• Bachelor’s degree or equivalent experience • 3+ years of healthcare or reimbursement experience • Passion for supporting patients and navigating access to medicines • Deep access and reimbursement acumen, including understanding of the healthcare system and stakeholders • Experience navigating HCP offices, insurance coverage, prior authorizations, specialty pharmacy, and financial assistance programs • Ability to work in a digital-first environment • Preferred: experience supporting complex specialty therapeutics such as oncology, rare disease, or biologics • Critical thinking and empathetic communication skills for resolving patient access scenarios • Ability to educate healthcare provider staff on access support programs in a compliant, strictly non-promotional manner • Familiarity with operational metrics such as Time to Treatment, Cost per Interaction, and Patient CSAT

🏖️ Benefits

• Full-time remote work within a 100-mile radius from Overland Park, KS/Kansas City, MO • Discretionary annual bonus may be available based on individual and Company performance • Benefits detailed at the provided link • No relocation benefits are available