Field Engineering Specialist

🔥 0 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $71.1k - $132k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Roche

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1896

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Roche is at the forefront of technological advancements in healthcare. The company emphasizes the importance of diversity, equity, and inclusion across its global workforce of over 101,000 employees. Roche is particularly focused on research and development, digital innovation, and creating sustainable collaborations to benefit patients worldwide. With a strong culture of rewarding employee performance, Roche provides a diverse range of career opportunities in areas such as tech, manufacturing, and business strategy, encouraging innovation to transform global healthcare. The company also offers various programs for students and graduates, and operates in several countries, including Germany, Austria, and Switzerland.

📋 Description

• Travel within the assigned territory to provide technical repair and installation for Roche product lines • Provide routine technical support and on-site service to laboratory customers • Repair and install Roche products • Serve as a customer contact for technical and service-related issues • Perform preventative maintenance • Diagnose and resolve mechanical, hardware, software, and system failures • Document all activities • Contribute to quality improvement • Maximize customer satisfaction • Serve as an internal technical resource • Provide support after hours and on weekends/holidays • Maintain strong customer relationships

🎯 Requirements

• High school diploma and 2 years of technical school, or equivalent military training or work experience • 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking • Alternatively, a Bachelor's degree in a relevant field with 1–2 years of progressive experience • Successful completion of training or certification as defined by RD Services Leadership and policy • Ability to travel, including overnight travel • Preferred qualifications state 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience • Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry • Ability to serve as an internal technical resource • Ability to provide support after hours and on weekends/holidays • Ability to maintain strong customer relationships • Ideal candidate to live within the territory • Relocation benefits are not available

🏖️ Benefits

• Discretionary annual bonus may be available based on individual and Company performance • Benefits detailed at the provided link