Appointment Coordinator – Lead, Neuroscience

🕒 May 16

🗽 New York – Remote

🗽 New York – Remote

💵 $19 - $23 / hour

⏰ Full Time

🟠 Senior

📅 Appointment Setter

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Rochester Regional Health

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

📚 Education

🤝 Non-profit

Healthcare Insurance • Education • Non-profit

Rochester Regional Health is an integrated health services organization serving the people of Western New York. It operates multiple hospitals and healthcare facilities, providing a wide range of healthcare services, including emergency care, primary care, specialty clinics, and urgent care. The organization is committed to medical education and research, offering training programs, residencies, and clinical trials. Rochester Regional Health focuses on comprehensive care with emphasis on treating patients respectfully and meeting their diverse medical needs across all stages of life.

📋 Description

• Lead Appointment Coordinator contributes to overall patient satisfaction by consistently delivering outstanding customer service to patients, providers and payers throughout the patient’s healthcare experience. • Provides day to day support for the appointment team, acting as a subject matter expert, Super User, primary escalation point, preceptor, and performance coach. • Performs a wide variety of patient care activities, including the prompt and accurate handling of scheduling/registration. • Addresses patient concerns and communicates courteously throughout the delivery of care. • Aims always for first call resolution. • Collaborates with physician offices and clinical departments to coordinate services. • Prepares patients for their visit and maintains all of its support processes.

🎯 Requirements

• Two (2) years customer service experience, preferably in a health care setting. • High School or GED. • Associates Degree Preferred. • Embraces a culture of customer-centric behavior and innovation critical to success in this role. • Possesses strong customer service skills and the ability to demonstrate compassion and empathy. • Knowledge of medical terminology. • Strong verbal and written communication skills including good voice quality, good diction, and articulation are required. • Knowledge of terminology used by insurance/managed care health plans. • Must be able to multitask, handling phone conversations with consumers while accurately entering data in the computer while continuing to focus on the customer. • Ability to lead and manage teams and projects. • Proficiency in use of computers. • Must be able to type a minimum of 35 wpm. • Certified Healthcare Access Associate (CHAA) or equivalent desired. • Bilingual preferred; able to pass a language proficiency assessment within 30 days of hire.

🏖️ Benefits

• Flexible schedule that may include evening, weekend and holiday shifts.