Customer Service Executive – Khasi, Garo

🕒 June 24

🇮🇳 India – Remote

💵 ₹23k - ₹25k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rocket Learning

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

📚 Education

🌍 Social Impact

🤖 Artificial Intelligence

Education • Social Impact • Artificial Intelligence

Rocket Learning is an India-focused early childhood education organization that transforms public pre-schools (Anganwadi centers) into play-based, joyful learning hubs. Using an AI-powered digital platform and localized bite-sized content, they support parents, train and certify daycare educators, and run community peer groups (including WhatsApp) while providing policy and technical support to government systems. Rocket Learning reports large-scale reach across India (claims in materials: ~6M children and parents, 400K Anganwadi workers, presence in 16 states/UTs and 200+ districts) and emphasizes measurable outcomes (e. g. , ~75% of children school-ready and improvements in learning time and behavior).

📋 Description

• Resolve user queries • Build strong relationships with users • Support product testing and product operations initiatives • Improve user experience and engagement • Handle a high volume of inbound messages and user research calls • Identify user needs and provide appropriate solutions • Maintain complete ownership of cases until resolution • Maintain accurate call logs and daily tracker updates • Meet individual and team-level targets (Resolution Time, CSAT, etc.) • Help translate and validate content in Khasi & Garo • Coordinate with internal teams (Product, Tech, State Ops) for issue resolution • Track recurring user issues and identify patterns for process improvement

🎯 Requirements

• Khasi & Garo Language Proficiency Mandatory • Strong communication skills (Khasi & Garo mandatory; Hindi/English preferred) • Empathy and patience with first-time smartphone users • Ability to multitask in a fast-paced environment • Strong documentation and reporting skills • Alignment with Rocket Learning’s mission and values • Proactive, solution-oriented mindset • Comfort working in a high-growth, entrepreneurial setup