Senior Technical Support Engineer

🔥 1 minute ago

🏄 California, Ohio – Remote

🏄 California – Remote 🏈 Ohio – Remote

💵 $92k - $138k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Rockwell Automation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1903

🚘 Automotive

💼 Consulting

🎖️ Defense

💰 Grant on 2023-07

Automotive • Consulting • Defense

Rockwell Automation is a global leader in industrial automation and digital transformation. The company provides a range of services and products, including industrial control products, software for design and analytics, and solutions for asset management and process management. Rockwell Automation helps industries such as aerospace, automotive, and life sciences become more efficient and sustainable through cutting-edge technology and innovations. They deliver integrated services that encompass everything from hardware and software to cybersecurity and network infrastructure solutions, driving digital transformation and smart manufacturing processes.

📋 Description

• Own front-line and second-line technical support for inspection deployments, from intake through resolution • Diagnose issues across application, model behavior, edge device, network, and controller integration • Own and improve the support portal, ticket taxonomy, SLAs, and the escalation path into engineering • Build and maintain the knowledge base and troubleshooting documentation used by customers and the field • Turn recurring support patterns into product requirements, diagnostics, and test coverage • Apply agents to triage, log analysis, and knowledge retrieval, and measure the effect on time to resolution • Support machine vision and visual inspection within the Automation Control Software portfolio

🎯 Requirements

• Bachelor's Degree or Equivalent Years of Relevant Work Experience • Legal authorization to work in the US is required • Typically requires a minimum of 2 years of related experience in a technical support or field engineering environment • Bachelor's degree in Engineering, Computer Science, or a related technical discipline • Experience providing technical support for a software or hardware-software product • Experience diagnosing issues that span software, network, and physical hardware • Experience owning a support function - portal, ticketing system, SLAs, and escalation process • Comfort on a Linux command line for log collection and diagnostics • Familiarity with industrial networking and controllers - EtherNet/IP, OPC UA, PLCs • Experience with machine vision systems, cameras, or optics troubleshooting • Experience building knowledge bases or self-service documentation that measurably deflects tickets

🏖️ Benefits

• Health Insurance including Medical, Dental and Vision • 401k • Paid Time off • Parental and Caregiver Leave • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life