Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $80k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

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Tricore

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🤝 B2B

🔒 Cybersecurity

🏢 Enterprise

B2B • Cybersecurity • Enterprise

Tricore is a Belgian managed IT services and consulting company that provides proactive infrastructure, applications, security and telephony solutions to other organizations. They offer hybrid cloud, servers & storage, networking, endpoints, backup & disaster recovery, digital signage, Odoo and Microsoft 365 integrations, a pro-active service desk, audits, GAP analysis, training, and projects. Security is a core focus — email security, firewalls, endpoint protection, MFA, security-by-design, and pentesting — and the company highlights ISO 27001 and NIS2 alignment. Tricore positions itself as a B2B partner that moves clients from reactive to strategic IT through continuous monitoring, automation, and improvement.

📋 Description

• Troubleshoot customer-reported technical issues by reviewing system information, evaluating contributing factors, and identifying next steps • Apply TriCore standards, established procedures, engineering best practices, and sound technical judgment • Communicate with customers and internal team members throughout the support process • Gather information, set expectations, and provide timely issue-status and resolution updates • Document troubleshooting steps, findings, communications, technical changes, and resolution activities • Program, configure, test, and implement approved PLC- and HMI-based changes • Follow review and change-control processes • Develop proficiency across TriCore automation technologies, platforms, engineering standards, and customer environments • Prioritize support cases and escalate issues when safety, production impact, complexity, expectations, or expertise exceed assigned capabilities • Follow TriCore and customer safety, conduct, policy, and site requirements • Own assigned support work through resolution or effective handoff, documenting status, risks, next steps, and outstanding actions

🎯 Requirements

• Bachelor of Science degree in Electrical Engineering or equivalent experience with demonstrated success applying technical knowledge in engineering or automation-related environments • Entry-level through approximately five years of experience, with ability to develop technical proficiency and work with increasing independence • Foundational knowledge or demonstrated experience in electrical design, PLC ladder logic, HMI configuration, computer programming, electrical principles, and/or industrial electrical troubleshooting • Ability and willingness to develop proficiency across all listed technical areas • Proficiency with Windows Operating Systems, Microsoft Word, Excel, Outlook, and other computer technologies • Excellent verbal and written communication skills • Ability to work scheduled 12-hour night shifts from 7:00pm to 7:00am Central Time and rotating weekends • Preferred experience in beverage, dairy, soft drink, or food manufacturing process industries

🏖️ Benefits

• Fully remote work • Less than 5% travel • Reasonable accommodations for qualified applicants and employees as required by applicable law