Field Technical Support Engineer II

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $80k - $115k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Legrand

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🔧 Hardware

🤝 B2B

Manufacturing • Hardware • B2B

Legrand is a French multinational and world leader in electrical and digital building installations and solutions. It designs, manufactures and sells a broad range of products for residential, commercial and industrial buildings — including switches and sockets, cable-management systems, access control, UPS and datacenter power and infrastructure — and provides bundled offers for datacenters and energy-transition applications. The group emphasizes design, sustainability/CSR, targeted acquisitions and digital solutions; it employs around 39,600 people and reported nearly €9. 5 billion in sales in 2025.

📋 Description

• Analyze computer-based technologies and address complex engineering issues for customers and business partners • Configure IPs and custom customer configurations, including DHCP, LDAP, and authorization/authentication requirements • Develop custom deployment scripts using shell script, Python, APIs, and Ansible • Analyze product data and firmware versions and apply onsite fixes aligned with network security vulnerability standards • Develop Access Products test routines for customers and developers • Interpret diagnostic information and log files to identify failures • Apply firmware/software upgrades and bug fixes • Use network debugging tools to identify and fix deployment failures • Work with developers and network support staff on IP designs causing access product failures • Support customer IP and naming schemes and create custom scripts • Coordinate cross-functional deployment project teams • Act as the single point of contact for enterprise account support requirements • Build relationships with customer technical staff and management • Develop customer strategic plans and identify growth opportunities • Deliver customer technical services and manage escalations with Product Management and Professional Services • Oversee open support cases through resolution • Develop and train team members • Partner with Product Management to prioritize customer requirements and align product direction with customer roadmaps • Maintain technology and product standards and best practices • Coordinate support activities among customers, support teams, product management, and account teams • Conduct regular check-in calls and quarterly customer health checks • Track customer status, time spent, and resource allocation • Travel up to 30–40% of the time; support cases while not traveling

🎯 Requirements

• Engineering, Network Technology, or related field; or equivalent combination of education and experience • 2-5 years of experience in a customer-facing environment, such as enterprise customer support and technical consulting • Basic technical knowledge of data center facilities components • Knowledge of data center IT components and interconnections, including servers, blade chassis, network switches, and rack PDUs • Knowledge of data center networks and protocols, including IP subnetting/VLANs and SNMP • Solid Linux user/admin capability • Solid networking knowledge, including configuration, integration, and diagnostics, with a focus on TCP/IP and HTTP(S) • Familiarity with SSH, HTTPS, TELNET, Console Server, and KVM • Familiarity with firewall, NAT, authentication, and authorization • SNMP knowledge, including MIB browsers, MIB sets, MIB gets, SNMP walks, and SNMP traps • Familiarity with hypervisor technologies such as VMware, Hyper-V, KVM, and Proxmox • Excellent written, verbal, and presentation skills for technical and management clients • Strong organizational skills to manage competing client demands, priorities, commitments, and projects • Ability to troubleshoot technical issues and determine the appropriate path to resolution • Customer service attitude with business development and customer relationship management experience • Ability to facilitate cross-team collaboration in person and virtually • Strong analytical skills regarding technical and project management issues • Ability and willingness to travel

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • High employer 401K match • Paid time off (PTO) and holiday pay • Short-term and long-term disability benefit plans • Above-benchmark paid maternity and parental leave • Bonus opportunities in accordance with the Company’s incentive plans • Paid time off to volunteer • Employee Resource Group network