Support Technician – CST Hours

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

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Endeavor

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📱 Media

⚽ Sports

📣 Marketing

💰 $15M Private equity on 2023-09

Media • Sports • Marketing

Endeavor is a global sports and entertainment company that represents and manages talent, storytellers, and premium brands while producing and licensing content and events. Through its WME Group network (including WME, IMG Licensing, and Pantheon Media), it provides talent agency services across film, television, music, fashion, books, digital media and sports; manages brand and franchise licensing; and produces unscripted and live-event content such as factual entertainment, documentaries, true crime and sports programming. The company focuses on unlocking brand potential and producing first‑class content across global markets.

📋 Description

• Provide technical support through ticket requests and phone calls • Configure new customer hardware and software per CDC outlines • Train customers on platform and hardware usage • Develop architecture plans for customer voice and data services • Troubleshoot VoIP-related network issues • Analyze existing VoIP networks and computer systems • Create platform and third-party equipment documentation • Ensure departmental support SLA guidelines are met • Work on individual and team projects to grow and refine GigTel services • Perform acceptance tests to ensure functionality of newly installed equipment • Work with vendors and outside providers to ensure quality of service and troubleshoot concerns • Complete reports and records and forward information to appropriate departments • Assist other departments with overflow phone calls and emails as needed • Perform other related duties assigned by management • Participate in East Coast and West Coast shift coverage to provide live technical support during customer business hours

🎯 Requirements

• Bachelor’s degree in information technology, Computer Science, or a similar field, or 3 – 5 years’ work experience in a similar technical role dealing with VoIP • In lieu of a degree, previous experience working as a VoIP Technician and any technical training can be evaluated • In-depth knowledge of VoIP systems and IP Protocols • Knowledge of company products and services • Knowledge of company policies, procedures, and industry regulations • Knowledge of hardware systems, including servers, memory modules, processors, and peripherals • Good Project management skills • Familiarity with WAN and LAN systems • Excellent troubleshooting skills • Ability to communicate with co-workers and various business contacts professionally and courteously • Ability to read and interpret documents such as schematics, blueprints, and circuit diagrams • Ability to work independently and make sound technical decisions using the information at hand • Ability to effectively function as a team player • Required availability Monday–Friday, 9:00 AM–6:00 PM EST, with up to 20% of yearly hours flexing to 10:00 AM–7:00 PM EST • Participation in a structured after-hours on-call rotation

🏖️ Benefits

• 401k with 100% match up to 6% employee contribution • Medical • Dental • Vision • Employer Paid - Life Insurance - 3x your salary • Employer Paid - Long-term Disability • Employer Paid - Short-term Disability • Employer Paid - Access to financial planning services • EAP • Holidays • PTO