Technical Support Engineer

🔥 2 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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QuickNode ⚡

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

₿ Crypto

🌐 Web 3

☁️ SaaS

Crypto • Web 3 • SaaS

QuickNode is a company that provides advanced blockchain infrastructure to enable secure, decentralized innovation. It offers tools and resources such as API services, real-time data streams, managed blockchain solutions, and enhanced security measures, all backed by reliable global infrastructure. QuickNode's services support the development of decentralized applications by providing multi-chain capabilities, low-latency API processing, and comprehensive customer support. This allows businesses and developers to build and scale their projects across various blockchain networks with ease.

📋 Description

• Own and resolve technical support requests, from basic product questions to complex Web3, infrastructure, and integration issues • Triage, reproduce, and debug customer-reported issues using logs, CLI tools, scripting, local proxies, and other troubleshooting methods • Document technical findings, reproduction steps, customer impact, and recommended next actions for Engineering, Infra, Product, and TechOps teams • Translate recurring customer issues into bug reports, product feedback, internal tooling needs, and support process updates • Partner with Engineering and cross-functional teams to resolve customer issues and handle escalations • Create and maintain internal support documentation, runbooks, troubleshooting guides, and customer-facing resources • Build or improve scripts, tooling, and automation to reduce manual support effort and improve time to resolution • Manage customer account and billing-related support needs, including refunds, credits, and Stripe charges • Participate in daily support reviews, team handoffs, and support rotations • Communicate clearly, take ownership, and follow issues through to resolution

🎯 Requirements

• 1+ years of experience in a technical support role • 1+ year of experience in Blockchain, or equivalent personal project experience • Advanced scripting in more than one of: Python, Go, Ruby, or Bash • Knowledge of core internet protocols, including DNS, TCP/SSL, and HTTP • Familiarity with the Ethereum JSON-RPC specification • Experience maintaining infrastructure as code using Terraform; Ansible preferred, with Salt, Puppet, or Chef also acceptable • Expertise in managing Linux hosts • Experience with proactive alerting and monitoring technologies • Experience providing technical customer support using troubleshooting methods, CLI tools, and Linux • Ability to set up unfamiliar software • Thoroughness in debugging and documenting issues for other teams • Ability to proactively solve complex problems before they affect multiple customers • Habit of documenting processes and sharing knowledge • Legally authorized to work within the US without company sponsorship

🏖️ Benefits

• Competitive benefit package in all locations where Quicknode operates • Flexible way of working • Global remote company • Equal employment opportunity