Internal IT Support Engineer II

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Harbor IT

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1995

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $37M Series C on 2005-04

Consulting • Healthcare • Logistics

Harbor IT is a cyber-first managed services provider that delivers integrated IT, cybersecurity, and cloud services to organizations operating in complex, mission-critical, and regulated environments. They provide managed cybersecurity (including MDR), security awareness training, cyber governance and risk due diligence, managed IT helpdesk, server and network management, and managed cloud and infrastructure services. Harbor IT focuses on clients such as private equity-backed companies, healthcare & life sciences, critical infrastructure, and regulated professional services, emphasizing security, uptime, and enterprise value.

📋 Description

• Set up and configure machines using Entra Domain Join • Deploy and manage Intune policies for device compliance, application deployment, and security enforcement • Perform user profile migrations during onboarding, offboarding, and company transitions • Ensure seamless data transfer and system continuity during user migrations • Ship and set up laptops and machine peripherals • Provide Tier 2–3 remote support for hardware, software, and network issues across Windows, Linux, and macOS • Troubleshoot device enrollment, policy application, and user access issues • Collaborate with users to resolve migration-related challenges • Evaluate existing procedures and suggest efficiency improvements • Monitor and maintain endpoint health using RMM tools such as Datto, N-Able, or ConnectWise • Apply patches, updates, and security configurations • Document system configurations, migration procedures, and troubleshooting workflows • Implement and manage security protocols using Microsoft Security Center and other endpoint protection tools • Conduct regular audits for internal and external security compliance • Support identity and access controls across Microsoft 365 and Azure environments • Gather supporting materials for analysis of data, profiles, and systems targeted for migration • Use existing tools and develop new tools to streamline migration of RMM, documentation management, and BCDR tools

🎯 Requirements

• Proven experience in Level 2–3 IT support roles, particularly in MSP or enterprise environments • Strong proficiency in Entra ID (Azure AD) Domain Join • Strong proficiency in Microsoft Intune, including device management, compliance, app deployment, and mobile device management (MDM) • Experience with profile migration tools and techniques • Experience with RMM platforms such as Datto, N-Able, or ConnectWise • Proficiency with Microsoft 365, including Exchange Online, Teams, SharePoint, and OneDrive • Proficiency with Microsoft Security Center and basic Azure administration • Scripting and automation experience, including PowerShell and Python • Excellent remote troubleshooting and customer service skills • Ability to work independently and manage tasks in a remote environment • Preferred: Microsoft Certifications such as MS-900, MD-102, AZ-900, or SC-900 • Preferred: Experience supporting user migrations during company transitions • Preferred: Familiarity with ITIL practices and service desk workflows • Preferred: Experience in a Managed Services Provider (MSP) environment

🏖️ Benefits

• No benefits, perks, or compensation extras are explicitly stated