Injury Adjuster

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $71.1k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Root Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🚘 Automotive

💼 Consulting

🛡️ Insurance

💰 $200M Post IPO debt on 2024-11

Automotive • Consulting • Insurance

Root Inc. is an auto insurance company that uses a mobile app and smartphone sensor telematics to measure driving behavior and price policies primarily based on how safely customers drive. The company offers a "test drive" period to gather driving data, provides in-app quotes, policy management, and claims filing, and sells roadside assistance and other coverages across many U. S. states. Root targets consumer drivers (B2C) seeking usage-based insurance and emphasizes savings for safer drivers.

📋 Description

• Deliver an industry-leading claim experience for all policyholders and claimants • Confirm coverage and determine liability for a wide range of accident scenarios • Make prompt and courteous contact with every party involved in a claim • Maintain and update a diary/schedule for each claim in the adjuster's pending • Respond to claim correspondence in a timely fashion with very high quality • Obtain detailed accident descriptions from drivers, passengers, and witnesses • Coordinate repair of damaged vehicles and assist with rental reimbursement • Set and maintain a loss reserve for every claim in the adjuster's pending • Evaluate and settle injury claims ranging from soft tissue injuries to fatalities, including attorney-represented claims • Provide input for continuous development of claims guidelines and best practices • Recommend potential product developments and process improvements • Interact and communicate effectively with customers, peers, vendors, and managers • Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current claims guidelines, and policy changes and modifications

🎯 Requirements

• Bachelor’s degree preferred • 2+ years of successful experience handling personal auto insurance claims across multiple states, with direct responsibility for coverage decisions, liability determinations, issuing payments, taking recorded statements, responding to correspondence, requesting supervisor authority, and negotiating settlement of third-party bodily injury claims • Demonstrated high quality claim handling balanced with strong productivity • Strong technical understanding of liability and casualty principles • Aptitude to quickly learn and apply new concepts • Coachable and committed to professional growth • Experience managing complex personal auto claims through closure • Viewed as a resource within team and functional area • High sense of professionalism while remaining empathetic • Familiarity with claims best practices required • Curious in nature • Great attention to detail • Ability to approach problems with an open mind • Must be on camera for virtual interviews

🏖️ Benefits

• Work where it works best, with support to work from any location across the US • Reasonable accommodation during all aspects of the hiring process for qualified applicants with disabilities