Auto Adjuster – Total Loss Settlement Specialist

🕒 August 19

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Investigate and manage personal and commercial auto claims from assignment through resolution • Complete recorded statements with insureds, claimants, and witnesses as needed • Obtain and review police reports, accident reports, and supporting documentation • Determine liability based on facts, evidence, applicable laws, and policy coverage • Analyze damages, liability, coverage, and claim exposure • Establish and maintain appropriate claim reserves • Evaluate claims and negotiate settlements within designated authority levels • Ensure timely and accurate claim resolution in accordance with client expectations and company standards • Identify and pursue subrogation opportunities when appropriate • Communicate with claimants, insureds, attorneys, repair facilities, and other stakeholders • Maintain accurate claim documentation and record all activities in claim files • Review vehicle valuations and determine Actual Cash Value (ACV) • Manage total loss claims through settlement • Negotiate total loss settlements with claimants and insureds • Coordinate title processing, salvage disposition, and settlement documentation • Review valuation reports and supporting documentation for accuracy • Communicate settlement offers and explain valuation methodology to customers • Resolve disputed total loss valuations • Communicate claim status and resolution updates to clients, claimants, repair facilities, and vendors • Resolve escalated customer concerns • Maintain strong client relationships through responsiveness and quality service • Ensure claim files meet quality and compliance standards • Meet productivity, quality, and cycle time expectations • Maintain accurate claim reporting • Use technology and reporting tools to manage workloads • Support process improvement initiatives and best practices • Assist with program growth and client service initiatives • Perform other duties as assigned • Support catastrophe and surge claim operations when needed • Assist with quality assurance reviews and process improvement initiatives • Participate in training and mentoring opportunities

🎯 Requirements

• Current adjuster's license or ability to obtain and maintain required state licenses • Professional industry certifications preferred • Four (4) or more years of auto claims handling, auto adjusting, or related claims management experience preferred • Experience handling total loss claims and negotiating settlements • Experience handling standard and non-standard personal and commercial auto claims preferred • Prior insurance carrier, TPA, or independent adjusting experience preferred • Strong understanding of auto claims handling procedures and insurance principles • Knowledge of liability investigations, coverage analysis, and claims resolution • Knowledge of total loss valuation methodologies, title processing, and salvage procedures • Excellent negotiation and settlement skills • Strong written and verbal communication skills • Strong analytical and problem-solving abilities • Ability to manage multiple priorities in a fast-paced environment • Excellent customer service and interpersonal skills • Strong organizational and time management skills • Proficiency with Microsoft Office applications and claims management platforms • Ability to create and complete comprehensive, accurate, and professional claim documentation and reports • Ability to work independently and collaboratively within a team environment • Experience handling insurance claims involving liability investigations and coverage decisions • Experience managing total loss evaluations and negotiating total loss settlements • Experience working directly with insurance carriers, TPAs, or independent adjusting firms • Salvage and recovery experience • CCC ONE, Mitchell, Audatex, or similar estimating platform experience • Bodily Injury (BI) claims experience is a plus • Bilingual skills are a plus but not required • Professional insurance designations or industry certifications are a plus • Ability to work under deadlines and maintain quality standards • Ability to exercise sound judgment and discretion • Computer and keyboard use • Ability to communicate via phone, video conference, and email • Travel as required • Hearing, vision, and verbal communication abilities sufficient to perform job duties

🏖️ Benefits

• Career growth and development opportunities • Collaborative and supportive work environment • Competitive compensation and benefits package • Reasonable accommodations when applicable and appropriate • Participation in training and mentoring opportunities • Work-life balance • Equal opportunity and drug-free workplace