Senior Director, Delivery Excellence

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Rootstock Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

☁️ SaaS

Consulting • Logistics • SaaS

Rootstock Software is a prominent provider of cloud-based enterprise resource planning (ERP) solutions built on the Salesforce Platform. Specializing in manufacturing industries, Rootstock ERP enhances operational efficiency by offering robust solutions covering sales, order management, production, supply chain, and financials. By integrating seamlessly with Salesforce, Rootstock offers manufacturers a comprehensive view of customer interactions and supply chain processes, bolstered by advanced analytics and artificial intelligence capabilities.

📋 Description

• Lead the evolution of enterprise application delivery in the AI era. • Partner with the SVP of Global Professional Services & Enablement. • Rebuild methodologies, operational capabilities, AI-enabled delivery practices, and high-performing teams. • Drive continuous improvement and align strategic priorities. • Optimize Professional Services Automation platform to increase visibility and efficiency. • Serve as Executive Sponsor for strategic customer implementations and champion customer satisfaction. • Build future leaders through coaching, mentoring, and talent development. • Evaluate emerging AI technologies to enhance consultant productivity.

🎯 Requirements

• 12+ years of leadership experience in Enterprise SaaS, ERP, enterprise applications, or technology consulting. • Experience leading globally distributed, multicultural consulting organizations. • Demonstrated success driving operational excellence, organizational transformation, and continuous improvement. • Experience developing or evolving implementation methodologies and delivery governance. • Strong understanding of Professional Services operations, forecasting, utilization, delivery governance, and Professional Services Automation platforms. • Experience leading cross-functional initiatives through influence rather than authority. • Outstanding executive communication, presentation, and stakeholder management skills. • A track record of building high-performing teams and developing future leaders. • A growth mindset with a passion for innovation and continuous improvement. • Preferred qualifications include: Experience within the Salesforce ecosystem. • Manufacturing ERP or enterprise applications experience. • Experience working with global implementation partner ecosystems. • Experience with AI-enabled delivery, intelligent automation, or enterprise AI adoption. • Experience in a private equity-backed SaaS company.

🏖️ Benefits

• Medical/Dental/Vision via PEO • Fidelity 401(k) + company annual match • Automatic Cell/Internet stipend • Flexible time off • 12 observed holidays • Volunteer time off • Paid parental leave