Global Solutions Director – Front of House

🔥 1 hour ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $156.7k - $250.7k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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RR Donnelley

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

RR Donnelley is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

📋 Description

• Define, maintain, and scale Williams Lea's global go-to-market strategy for the Front of House, concierge, reception, and workplace experience service line • Own the development, education, and execution of the global value proposition • Lead solution design for new business opportunities from initial assessment through due diligence, commercial proposals, and closing • Pair white-glove hospitality capabilities with workplace technologies such as conference room booking and visitor management platforms • Collaborate with Technology teams to enhance existing platforms and explore new technologies • Expand the target market among high-touch enterprise clients, particularly legal firms and financial institutions • Create and maintain go-to-market strategies, sales and marketing materials, and best-practice toolkits • Lead client pitches, C-level presentations, and executive steering with prospective and current clients • Understand and negotiate business positions within MSAs, SOWs, and LOIs alongside counsel and client stakeholders • Partner with Operations Teams, Business Development, Account Directors, and Managing Directors across regions • Establish and maintain relationships with external service partners, technology vendors, and software providers • Provide oversight during account implementation to ensure optimal solutions and best practices are deployed • Maintain operational benchmarking information and drive continuous improvement across client engagements • Create and manage a Knowledge Book documenting engagements, lessons learned, and reusable models • Initially operate as an individual contributor, with a planned transition to managing a direct team as the service line scales

🎯 Requirements

• Minimum of an undergraduate degree (Bachelor's degree) in a field related to the strategic service of focus (e.g., finance, accounting, legal, administration) or equivalent years of experience • 10+ years of experience managing teams providing services in strategic service lines or sectors • Demonstrated effectiveness in delivering strategic solutions, consulting, and translating strategy into operational delivery within complex environments • Strong operations background with a deep perspective on strategic service offerings • Financially astute with proven ability to analyze requirements and implement advantageous cost recommendations across group accounts • Experience reviewing and negotiating legal documents including MSAs, SOWs, and LOIs • Superior client-facing communication skills; proven track record leading presentations to executive stakeholders and managing sensitive conversations • Experience leading outsourcing projects to onshore or offshore models • Ability to manage, coach, and influence cross-functional/virtual teams at a senior and executive level • Appropriate technical foundation in designated area of expertise to contribute directly to solution design • Computer literate with high proficiency in MS Office (PowerPoint, Project, Visio) • Deep experience in white-glove concierge, reception, event management, and workplace experience service delivery preferred • Specific experience pitching to and winning enterprise accounts within high-touch target markets (Law Firms & Financial Institutions) preferred • Hands-on experience designing solutions around workplace technologies and platforms preferred • Proven track record of pitching, closing, and scaling multi-million dollar enterprise accounts preferred • Certification in MS Project and/or Project Server preferred • Successful completion of a pre-employment background and drug screen required

🏖️ Benefits

• Medical, dental, and vision coverage • Paid time off • Disability insurance • 401(k) with company match • Life insurance • Voluntary supplemental insurance coverages • Parental leave • Adoption assistance • Tuition assistance • Employer/partner discounts