Senior eBilling Analyst

🔥 10 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $25 - $36 / hour

⏰ Full Time

🟠 Senior

🧐 Analyst

👻 Ghost score 0%

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RR Donnelley

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

RR Donnelley is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

📋 Description

• Prepare client bills and administer daily billing processes • Research, analyze, troubleshoot, and resolve billing problems • Prepare client budget projections and assist with collections • Interpret and communicate client billing guidelines • Coordinate special billing arrangements • Work with the client’s E-billing Manager on ad hoc e-bill management and client requests • Submit electronic invoices and accruals to clients monthly • Oversee client transitions to e-billing and provide follow-up support to attorneys and clients • Handle complex e-submission assignments for key corporate clients • Ensure compliance with client guidelines, internal protocol, and firm guidelines • Act as subject matter expert and liaison between billing attorneys, secretarial staff, and client e-billing staff • Coordinate invoice resubmissions and corrective actions • Maintain client data in billing systems and external client web applications • Execute accruals, budgets, data requests, and information requests • Support e-billing systems by managing user accounts, passwords, security levels, budgets, status reports, and matter profiles • Analyze complex client accounts involving collections, rates, reduced invoices, and rejected invoices • Provide status updates and action plans to client partners and supervisors/managers • Train new Billing Analysts and Associates • Guide workflow for junior team members • Serve as a subject matter expert and support resource for billing staff • Keep the team current on relevant billing topics and activity • Collaborate with financial colleagues to resolve issues • Communicate issues and resolutions timely, effectively, and professionally • Serve as backup to fellow team members • Recommend process and procedural improvements and document enhancements • Update documentation for billing arrangements and processes • Interact professionally with clients in person, by phone, and electronically • Complete special projects as assigned • Follow Williams Lea and client site policies • Perform daily departmental duties as assigned

🎯 Requirements

• Associate’s or bachelor’s degree preferred with concentration in Business, Accounting, or Finance; commensurate experience may be considered in lieu of education • Strong analytical and critical thinking skills • Minimum four years of e-billing experience in a law firm or professional organization required; five years or more preferred • Hands-on familiarity with multiple e-billing vendor systems and outside counsel guidelines • Strong interpersonal skills and ability to work as a team player • Superior customer service skills • Ability to work in a challenging and dynamic environment • Self-directed with a strong work ethic; capable of working independently with limited supervision • Ability to work outside established business hours and adjust personal schedule to meet deadlines • Ability to multitask and meet stringent deadlines in a fast-paced work environment • Excellent organizational and time-management skills • Demonstrated proficiency with Microsoft Office products and MS Excel, including pivot tables, graphs, formulas, and macros • Experience working with client Document Management Systems (DMS) • Ability to create spreadsheets, manipulate data, and generate reports • Excellent verbal and written communication skills, with ability to effectively present results to senior management • Ability to perform well in a cross-functional environment and interface effectively with senior management, vendors, and client staff • Ability to handle sensitive matters professionally and confidentially • Experience with Aderant or Elite/Elite 3E and/or business intelligence products strongly preferred • Ability to work overtime as needed during peak or critical periods • Ability to maintain the highest level of confidentiality • Successful completion of pre-employment background and drug screen required

🏖️ Benefits

• Medical, dental, and vision coverage • Paid time off • Disability insurance • 401(k) with company match • Life insurance • Voluntary supplemental insurance coverages • Parental leave • Adoption assistance • Tuition assistance • Employer/partner discounts • Overtime, shift differential, call-in, and/or stand-by pay may be included depending on the role • First shift schedule

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