IT Systems Support Consultant – Tier 2

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $13 - $17 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 1%

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RSI Security

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

RSI Security is a leading cybersecurity and compliance provider based in the United States. The company specializes in helping organizations navigate complex compliance standards such as PCI DSS, HIPAA, GDPR, and more. They offer a wide range of services including cybersecurity risk assessments, virtual CISO consulting, penetration testing, cloud security, and incident response. RSI Security caters to various industries, including government, healthcare, finance, and technology, ensuring robust security frameworks and compliance management. As a trusted partner, RSI Security is dedicated to minimizing risk and safeguarding data for companies and institutions worldwide.

📋 Description

• Provide intermediate remote Tier 2 support and resolve technical and security issues within SLAs • Administer and configure Addigy for macOS, iPadOS, and iOS and Datto RMM for Windows • Execute weekly data governance checks to verify backups and basic tool health • Escalate backup failures to the accountable System Administrator • Manage technical projects under individual Statements of Work, including endpoint imaging, O365/Active Directory user provisioning and deprovisioning, network troubleshooting, and vulnerability remediation • Maintain real-time client documentation in IT Glue • Author technical FAQs and support knowledge transfer • Assist with automation scripts and recommend basic infrastructure enhancements • Meet response, resolution, governance, and documentation acceptance criteria

🎯 Requirements

• Minimum of 3 years of demonstrable experience providing systems analysis and Tier 2 IT support in an MSP or MSSP environment as an independent consultant or agency • Strong proficiency in Windows/Mac OS, Active Directory/Entra ID, Microsoft 365 administration, and basic scripting languages such as PowerShell • Working knowledge of PSA, Addigy, Datto RMM, Autotask, HubSpot, and enterprise backup data governance checks • Relevant foundational IT or security certification required before engagement, such as CompTIA Network+, CompTIA Security+, or Microsoft 365 Certified • Successful completion of a comprehensive multi-jurisdictional background check before access is granted • Strict adherence to RSI Security data privacy and security protocols • Ability to escalate highly complex infrastructure risks to the Primary Liaison • Ability to maintain operational security over client data using encrypted channels and relinquish access and data upon project or contract completion • Currently authorized to work for any employer in the United States on a full-time, ongoing basis without current or future employer immigration sponsorship (except offshore contractor positions)

🏖️ Benefits

• Remote work • Independent control over methods, means, and schedule, provided SLAs are met

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