Director, Service Assurance Leader

Job not on LinkedIn

🔥 0 minutes ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $186.2k - $353.8k / year

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 0%

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RTX

WebsiteLinkedInAll Job Openings

10,000+ employees

🚀 Aerospace

🎖️ Defense

🏭 Manufacturing

💰 $200k Grant - RTX on 2024-11

Aerospace • Defense • Manufacturing

RTX is a multinational aerospace and defense company that brings together aviation and defense businesses—including Collins Aerospace, Pratt & Whitney and Raytheon—to design, manufacture and service aircraft engines, auxiliary power units, integrated aerospace systems and defense solutions. The company focuses on advancing technologies that power flight, strengthen national security and support government and commercial customers worldwide, with a global presence across the Americas, Asia-Pacific, Europe, the Middle East and Africa. RTX emphasizes engineering, manufacturing, and research to solve complex technical challenges for aviation and defense.

📋 Description

• Maintain operational and service excellence across all Pratt & Whitney Digital services • Ensure alignment of service scope with budgets, risk management, operational excellence, service excellence, and special projects execution • Supervise a team of specialists covering all areas of scope • Report to the VP, CDO within the Pratt & Whitney Digital Team • Establish processes and best practices aligning actions, users, licenses, vendors, and SLAs with budgets and financial planning • Facilitate planning and reporting with PW Digital leadership, finance, and operations leads • Build and manage PW Digital’s operational rhythm and monthly Operations, Finance, and Business Management reviews • Track improvement targets, control tower measures, finances, and key initiatives • Maintain folder structures and Teams Channel repository strategy • Maintain key dates and deliverables calendar • Launch and support employee engagement and Pulse survey action-planning programs • Develop and maintain metrics, templates, and dashboards for operational, finance, and business management reviews • Create reporting and dashboarding views aligned with PW Digital, CORE, and RTX Digital best practices • Develop IT service delivery processes in accordance with ITIL and cybersecurity policies • Focus on service level management, incident/problem management, service fulfillment, and security/compliance • Partner with leadership and application teams to understand service issues and drive changes • Support and execute special projects with the CDO office, PW Digital leadership, and organizational partners

🎯 Requirements

• Bachelor’s Degree with 14+ years of experience in operational excellence, service excellence, or related field; OR an advanced degree with a minimum of 12+ years of experience in operational excellence, service excellence, or related field • Extensive experience in metrics and reporting, financial reporting, and risk management • Familiarity with IT service management frameworks (e.g., ITIL) • Knowledge of applicable regulations (SOX, ITAR, EAR) and Pratt & Whitney and RTX policies • U.S. citizenship is required • Willingness to travel up to 10%

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability • Long-term disability • 401(k) match • Flexible spending accounts • Flexible work schedules • Employee assistance program • Employee Scholar Program • Parental leave • Paid time off • Holidays • Annual short-term and/or long-term incentive compensation programs, where eligible • Employee referral award, subject to eligibility requirements