Endpoint Engineering Lead – Digital Workplace Services

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🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $132.4k - $251.6k / year

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

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RTX

WebsiteLinkedInAll Job Openings

10,000+ employees

🚀 Aerospace

🎖️ Defense

🏭 Manufacturing

💰 $200k Grant - RTX on 2024-11

Aerospace • Defense • Manufacturing

RTX is a multinational aerospace and defense company that brings together aviation and defense businesses—including Collins Aerospace, Pratt & Whitney and Raytheon—to design, manufacture and service aircraft engines, auxiliary power units, integrated aerospace systems and defense solutions. The company focuses on advancing technologies that power flight, strengthen national security and support government and commercial customers worldwide, with a global presence across the Americas, Asia-Pacific, Europe, the Middle East and Africa. RTX emphasizes engineering, manufacturing, and research to solve complex technical challenges for aviation and defense.

📋 Description

• Endpoint Service Coordination: Partner with Raytheon functional partners and Enterprise Services teams to identify, prioritize, and execute endpoint updates and initiatives effectively. • User Experience Advocacy: Serve as the primary advocate for end-users, ensuring that endpoint technologies are meeting their needs and performance expectations. • Raytheon Representation: Represent Raytheon during Enterprise governance boards. Understand Raytheon’s needs and represent them as the official voice for Raytheon when approving changes at the Enterprise level. • User Acceptance Testing Management: Establish and manage Raytheon’s User Acceptance Test community, ensuring changes are tested thoroughly before rolling out to the general community. • Performance Issue Resolution: Act as a technical evaluator and escalation point for users experiencing performance issues with their endpoint assets, ensuring prompt resolution. • Compliance Alignment: Ensure that all endpoint solutions and processes adhere to RTX’s compliance standards, including security, data protection, and regulatory requirements.

🎯 Requirements

• Typically requires a University Degree or equivalent experience and minimum 10 years prior relevant experience, or an advanced Degree in a related field and minimum 7 years' experience • Experience with Windows OS; endpoint management software including Intune and SCCM; endpoint security and response tools including Microsoft Defender; patch and update management; and software packaging and deployment. • Experience with evaluation of hardware performance and identifying issues for correction. • Experience in IT service delivery, particularly in endpoint management, digital workplace services, or end-user support. • U.S. Citizen - U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

🏖️ Benefits

• medical • dental • vision • life insurance • short-term disability • long-term disability • 401(k) match • flexible spending accounts • flexible work schedules • employee assistance program • Employee Scholar Program • parental leave • paid time off • holidays