Senior Manager, SAP Transformation – P2S Field Service Management & Integration

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $132.4k - $251.6k / year

⏰ Full Time

🟠 Senior

🖥️ SAP Consultant

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RTX

WebsiteLinkedInAll Job Openings

10,000+ employees

🚀 Aerospace

🎖️ Defense

🏭 Manufacturing

💰 $200k Grant - RTX on 2024-11

Aerospace • Defense • Manufacturing

RTX is a multinational aerospace and defense company that brings together aviation and defense businesses—including Collins Aerospace, Pratt & Whitney and Raytheon—to design, manufacture and service aircraft engines, auxiliary power units, integrated aerospace systems and defense solutions. The company focuses on advancing technologies that power flight, strengthen national security and support government and commercial customers worldwide, with a global presence across the Americas, Asia-Pacific, Europe, the Middle East and Africa. RTX emphasizes engineering, manufacturing, and research to solve complex technical challenges for aviation and defense.

📋 Description

• Lead the design, development, and implementation of enterprise Field Service Management processes and capabilities within the SAP S/4HANA Plan to Sustain transformation • Develop and manage project plans, timelines, deliverables, and resources • Define and standardize end-to-end Field Service Management processes, including service requests, work orders, scheduling, dispatch, execution, confirmation, and completion • Integrate Field Service Management with SAP S/4HANA and service management, maintenance, inventory, procurement, finance, and customer service applications • Partner with RTX business units to identify requirements, evaluate process variations, and establish standardized enterprise solutions • Collaborate with Digital Technology, system integrators, and cross-functional process teams on requirements, integration points, and solution design • Oversee solution development, configuration, integration testing, user acceptance testing, and deployment readiness • Identify and mitigate risks related to process changes, integrations, data dependencies, and operational transitions • Communicate progress, decisions, risks, and recommendations to vice presidents, senior leaders, and business stakeholders • Lead organizational change management and adoption activities • Improve technician productivity, service execution efficiency, resource utilization, and operational visibility • Manage system integrator, technology provider, and implementation partner relationships • Establish and monitor Field Service Management KPIs, including response times, first-time fix rates, work order completion, technician utilization, and service execution efficiency • Support enterprise governance, process documentation, and solution standardization • Mentor and develop team members • Travel up to 30% as needed

🎯 Requirements

• University Degree or equivalent experience and a minimum of 14 years of prior relevant experience, or an Advanced Degree in a related field and a minimum of 12 years of experience • Minimum 10 years of experience in Field Service Management, Aftermarket operations, service delivery, ERP systems, or related business transformation initiatives • Expertise leading large-scale ERP implementations and enterprise system integrations • Experience with Field Service Management processes, including service order management, technician scheduling, dispatch, field service execution, and service completion • Experience collaborating cross-functionally with Digital Technology and business operations to define requirements and deliver integrated enterprise solutions • Ability to influence senior executives and stakeholders effectively • Experience in conflict resolution, stakeholder management, and performance management • U.S. citizenship required; only U.S. citizens are authorized to access information under this program/contract • Ability to travel up to 30% • Preferred: expertise in SAP S/4HANA Service Management, SAP Field Service Management, or comparable enterprise Field Service Management solutions • Preferred: knowledge of SAP S/4HANA service order processing, service contracts, service execution, maintenance, and logistics • Preferred: familiarity with SAP Activate and Agile delivery • Preferred: Aerospace and Defense Aftermarket operations experience • Preferred: experience with field service scheduling, resource optimization, and digital service execution • Preferred: enterprise process harmonization, organizational change management, business readiness, and adoption experience • Preferred: process governance, operational performance metrics, continuous improvement, and experience with system integrators and technology vendors

🏖️ Benefits

• Medical, dental, and vision insurance • Three weeks of vacation for newly hired employees • 401(k) plan with employer matching funds and separate employer retirement contribution • Lifetime Income Strategy option • Tuition reimbursement program • Student Loan Repayment Program • Life insurance and disability coverage • Optional pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, and ID theft protection • Birth, adoption, and parental leave benefits • Ovia Health, fertility, and family planning • Adoption Assistance • Autism Benefit • Employee Assistance Plan, including up to 10 free counseling sessions • Healthy You Incentives wellness rewards program • Doctor on Demand virtual doctor visits • Bright Horizons child and elder care services • Teladoc Medical Experts second opinion program • Paid time off and holidays • Flexible work schedules • Flexible spending accounts • Employee Scholar Program • Potential annual short-term and/or long-term incentive compensation programs (not guaranteed)

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