Senior Manager, SAP Transformation – P2S Field Service Management & Integration

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $132.4k - $251.6k / year

⏰ Full Time

🟠 Senior

🖥️ SAP Consultant

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RTX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2020

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

RTX is a globally recognized aerospace and defense company dedicated to transformative technologies and era-defining innovation. It operates through various businesses, including Collins Aerospace, Pratt & Whitney, and Raytheon, with a focus on sustainable, connected flight and smarter defense systems. RTX is committed to diversity, equity, and inclusion across the company and aims to solve the world’s most complex problems with cutting-edge technology and talent. Additionally, RTX is involved in significant projects like upgrading the F135 Engine Core and developing missile-defense systems. The company emphasizes corporate responsibility and sustainable practices.

📋 Description

• Lead the design, development, and implementation of enterprise Field Service Management processes and capabilities within the SAP S/4HANA Plan to Sustain transformation • Develop and manage project plans, timelines, deliverables, and resources for Field Service Management process development, system integration, and deployment • Define and standardize end-to-end Field Service Management processes, including service requests, work orders, technician scheduling and dispatch, field service execution, service confirmation, and service order completion • Integrate Field Service Management processes with SAP S/4HANA and enterprise applications for service management, maintenance, inventory, procurement, finance, and customer service • Partner with RTX business units to identify operational requirements, evaluate process variations, and establish standardized enterprise solutions • Collaborate with Digital Technology, system integrators, and cross-functional process teams on functional requirements, integration points, and solution design • Oversee solution development, configuration, integration testing, user acceptance testing, and deployment readiness • Identify and mitigate risks related to process changes, system integrations, data dependencies, and operational transitions • Communicate project progress, decisions, risks, and strategic recommendations to vice presidents, senior leaders, and business stakeholders • Lead organizational change management activities supporting adoption of standardized processes, technology solutions, and operating procedures • Improve technician productivity, service execution efficiency, resource utilization, and operational visibility • Manage system integrator, technology provider, and implementation partner relationships • Establish and monitor Field Service Management KPIs, including response times, first-time fix rates, work order completion, technician utilization, and service execution efficiency • Support enterprise governance, process documentation, and solution standardization • Mentor and develop team members across the Plan to Sustain organization

🎯 Requirements

• University Degree or equivalent experience and a minimum of 14 years of prior relevant experience, or an Advanced Degree in a related field and a minimum of 12 years of experience • Minimum 10 years of experience in Field Service Management, Aftermarket operations, service delivery, ERP systems, or related business transformation initiatives • Expertise leading large-scale ERP implementations and enterprise system integrations • Experience with Field Service Management processes, including service order management, technician scheduling, dispatch, field service execution, and service completion • Experience collaborating cross-functionally with Digital Technology and business operations to define requirements and deliver integrated enterprise solutions • Ability to influence senior executives and stakeholders effectively • Experience in conflict resolution, stakeholder management, and performance management • U.S. citizenship required; only U.S. citizens are authorized to access information under this program/contract • Ability to travel up to 30% • Preferred: expertise implementing SAP S/4HANA Service Management, SAP Field Service Management, or comparable enterprise Field Service Management solutions • Preferred: knowledge of SAP S/4HANA processes and SAP Activate and Agile delivery methodologies • Preferred: Aerospace and Defense Aftermarket operations experience • Preferred: experience with process harmonization, organizational change management, business readiness, and adoption activities • Preferred: process governance, operational performance metrics, continuous improvement, system integrators, technology vendors, and distributed implementation teams

🏖️ Benefits

• Medical, dental, and vision insurance • Three weeks of vacation for newly hired employees • 401(k) plan with employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option • Tuition reimbursement program • Student Loan Repayment Program • Life insurance and disability coverage • Optional pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, and ID theft protection • Birth, adoption, and parental leave benefits • Ovia Health, fertility, and family planning • Adoption Assistance • Autism Benefit • Employee Assistance Plan, including up to 10 free counseling sessions • Healthy You Incentives wellness rewards program • Doctor on Demand virtual doctor visits • Bright Horizons child and elder care services • Teladoc Medical Experts second opinion program • Flexible work schedules • Employee Scholar Program • Paid time off and holidays • Annual short-term and/or long-term incentive compensation programs may be available; payments are not guaranteed

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