Process & Systems Transformation Lead, Jira Program Operations

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $107.5k - $204.5k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

👻 Ghost score 0%

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RTX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2020

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

RTX is a globally recognized aerospace and defense company dedicated to transformative technologies and era-defining innovation. It operates through various businesses, including Collins Aerospace, Pratt & Whitney, and Raytheon, with a focus on sustainable, connected flight and smarter defense systems. RTX is committed to diversity, equity, and inclusion across the company and aims to solve the world’s most complex problems with cutting-edge technology and talent. Additionally, RTX is involved in significant projects like upgrading the F135 Engine Core and developing missile-defense systems. The company emphasizes corporate responsibility and sustainable practices.

📋 Description

• Configure and maintain Jira PST projects, workflows, issue types, permissions, notifications, and dashboards in alignment with program requirements and governance standards • Perform routine Jira maintenance and updates to ensure platform stability, reliability, and performance • Gather requirements from program stakeholders and workstream leads and implement solutions that improve Jira usability and efficiency • Manage user accounts, groups, roles, and access permissions according to security and compliance requirements • Monitor system performance, troubleshoot issues, and coordinate with IT teams or Atlassian Support to resolve incidents • Maintain documentation of Jira configurations, workflows, administrative procedures, and governance standards • Perform routine data quality checks for accuracy, completeness, consistency, and compliance • Provide user training and support to promote adoption, consistent processes, and productivity • Support Jira data migrations, project onboarding, and configuration changes while maintaining data integrity and minimizing disruption • Communicate expectations and instill accountability in team members • Resolve conflicts, promote work sharing, and motivate teams toward common goals • Manage multiple difficult and complex projects, tasks, and resources through organization, prioritization, and time management • Travel approximately 25%-50% to other major RTX U.S. sites • Support program-level tracking, Jira governance, adherence to the playbook, cross-functional collaboration, and reporting readiness

🎯 Requirements

• U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems • Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience OR an Advanced Degree in a related field and minimum 8 years of experience • Experience in scheduling software such as Microsoft Project, Primavera P6, Planview or similar tools • CORE or equivalent (ie. Six Sigma or Change Management) and project management expertise • Experience with multiple project methodologies including waterfall and agile Scrum methodology • SAP knowledge and prior implementation experience preferred • Experience with Jira, agile frameworks, iterative approaches to software development and implementation projects preferred • Project Management Professional (PMP) and Agile certifications preferred • Ability to travel approximately 25%-50% to other major RTX U.S. sites (Farmington, Richardson, Cedar Rapids, and Charlotte) • Ability to work productively in a fast-paced, demanding environment, virtually as well as in-person

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability • Long-term disability • 401(k) match • Flexible spending accounts • Flexible work schedules • Employee assistance program • Employee Scholar Program • Parental leave • Paid time off • Holidays • Annual short-term and/or long-term incentive compensation programs may be available, depending on position level and collective-bargaining coverage

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