Senior UX Researcher

Job not on LinkedIn

🔥 7 minutes ago

🌺 Hawaii – Remote

🌺 Hawaii – Remote

💵 $180k - $221k / year

⏰ Full Time

🟠 Senior

🔬 UX Researcher

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Rula

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

💼 Consulting

🛡️ Insurance

🏥 Healthcare

💰 Series C - Rula on 2024-07

Consulting • Insurance • Healthcare

Rula is a mental health care platform that connects patients with licensed therapists and psychiatric providers across the United States, offering online and in-person therapy, psychiatry, and medication management. The platform works with over 120 insurance plans nationwide (including Medicare, Medicaid, and many major commercial carriers), verifies coverage, provides cost estimates, and offers in-network pricing (average $15 per session with insurance) and cash rates for self-pay. Rula supports 90+ conditions (anxiety, depression, PTSD, ADHD, OCD, bipolar disorder, etc. ), provides tools for scheduling and managing appointments, and offers resources like tests/quizzes and a provider directory spanning all 50 states. It serves patients directly and partners with employers, health plans, and health systems, and emphasizes clinical standards, provider reviews, and ongoing professional development.

📋 Description

• We’re looking for a Senior User Experience Researcher (Sr. UXR) to help us deeply understand the needs, motivations, and challenges of patients and providers, and translate those insights into product experiences that make mental health care easier to access. • In this role, you will lead end-to-end research initiatives that inform product strategy and improve various workflows across Rula. You’ll partner closely with Product, Design, Engineering, and Data teams to ensure decisions are grounded in meaningful user insights and behavioral data. • Beyond executing studies, you will help shape how research influences product development at Rula by identifying high-impact research opportunities, defining research roadmaps, and turning signals from users, product analytics, and feedback into insights that guide product direction. • This role is ideal for someone who thrives in fast-moving environments, enjoys solving complex human problems, and is excited about using research to improve how people connect with mental health care.

🎯 Requirements

• 5+ years of User Research experience with demonstrated success of building and scaling B2B SaaS, productivity tools, or operations platforms, with a clear track record of driving measurable impact in user retention, workflow efficiency, or task automation. • The ability to frame ambiguous product questions into clear, decision-oriented research plans. Experience connecting research questions directly to "build / don’t build / what to build" decisions. Experience conducting research with audiences in a multi-sided marketplace, such as consumers and professionals • The capacity to balance speed, rigor, and product constraints, such as proposing realistic research plans for a one-month timeline. • Experience influencing product strategy through research • Experience collaborating with PM, Design, Analytics, and other partners. This includes aligning with PMs on decisions and risks, challenging product direction constructively, and translating insights into design principles.

🏖️ Benefits

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii) • Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States • Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA • 401(k) plan access: Start saving for your future • Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees) • Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering • Employee Assistance Program (EAP): Supporting your mental and physical health • Quarterly department stipend: Fun team-building activities or in-person gatherings • Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all • Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses • Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend