Senior UX Researcher – Patient

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $166k - $203k / year

⏰ Full Time

🟠 Senior

🔬 UX Researcher

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Rula

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

💼 Consulting

🛡️ Insurance

🏥 Healthcare

💰 Series C - Rula on 2024-07

Consulting • Insurance • Healthcare

Rula is a mental health care platform that connects patients with licensed therapists and psychiatric providers across the United States, offering online and in-person therapy, psychiatry, and medication management. The platform works with over 120 insurance plans nationwide (including Medicare, Medicaid, and many major commercial carriers), verifies coverage, provides cost estimates, and offers in-network pricing (average $15 per session with insurance) and cash rates for self-pay. Rula supports 90+ conditions (anxiety, depression, PTSD, ADHD, OCD, bipolar disorder, etc. ), provides tools for scheduling and managing appointments, and offers resources like tests/quizzes and a provider directory spanning all 50 states. It serves patients directly and partners with employers, health plans, and health systems, and emphasizes clinical standards, provider reviews, and ongoing professional development.

📋 Description

• Lead research focused on the patient experience from discovering Rula through booking and attending a first mental healthcare session • Understand what builds patient confidence and trust across the care journey • Identify opportunities and frame ambiguous product questions • Translate patient insights and behavioral data into recommendations that shape what Rula builds, tests, and prioritizes • Identify research questions and determine appropriate research approaches • Lead studies end-to-end, including execution and synthesis • Influence product decisions with research findings • Own a product area autonomously • Partner with User Research, Product, Design, Data/Analytics, and Marketing • Drive measurable improvements in the patient experience

🎯 Requirements

• 5+ years of UX Research experience • Demonstrated strength across qualitative, quantitative, and mixed-methods research • Ability to independently build and lead a research program end-to-end • Experience researching and improving acquisition, onboarding, activation, conversion, or other critical product journeys • Track record of translating research into measurable product impact • Ability to deliver high-quality research quickly and make sound tradeoffs around methodology, sample size, and depth • Ability to turn ambiguous business and product questions into clear, decision-oriented research plans • Proven ability to partner with Product, Design, Data/Analytics, and other stakeholders • Ability to synthesize complex qualitative and quantitative findings into clear narratives for different audiences • Must be based in the United States; Rula is currently not hiring in Hawaii • Preferred: experience in multi-sided marketplaces, connected mobile and web product surfaces, longitudinal or ongoing measurement programs, acquisition and conversion, healthcare or mental health, and products where trust, confidence, or risk influence behavior

🏖️ Benefits

• 100% remote work environment • Attractive pay and benefits • Medical, dental, vision, life, disability, and FSA/HSA • 401(k) plan access • Generous time-off policies, including 2 company-wide shutdown weeks each year • Paid parental leave for all parents, including birthing, non-birthing, adopting, and fostering • Employee Assistance Program (EAP) • Quarterly department stipend for team-building activities or in-person gatherings • Community and employee resource groups • New hire home office stipend • $50 monthly stipend for internet or cell phone expenses • Year-round wellness initiatives • $50/month wellness stipend • Equity