Director, Research

Job not on LinkedIn

🔥 2 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $160k - $170k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rush Street Interactive

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

🎲 Gambling

🎮 Gaming

💰 $160M Post-IPO Equity on 2020-12

Gambling • Gaming • Entertainment

Rush Street Interactive is a leading company in the online gaming industry, specialising in online casinos and sports betting. Known for building highly recognizable and approachable brands like BetRivers, RushBet, and PlaySugarHouse, the company offers player-centric online casino and sportsbook experiences in North America and Latin America. With a focus on innovation and customer retention, Rush Street Interactive strives to deliver engaging, real-money gaming products, and memorable entertainment experiences across various platforms. They are committed to creating user-friendly and fair gaming environments while expanding their footprint globally.

📋 Description

• Lead and manage an ongoing player, market, and competitive research program across RSI’s regulated markets • Maintain a competitive and market scorecard covering market share, feature and promotional parity, vendor and content exclusivity, competitive positioning, and player experience • Lead, develop, and manage the Research team • Conduct brand perception, positioning, campaign, and creative research with Marketing • Validate Product roadmap decisions and feature prioritization using player and market evidence • Inform pricing, promotional, vendor, and content decisions with Commercial • Design and conduct qualitative and quantitative research, including user testing, focus groups, moderated interviews, and player surveys • Identify player motivations, behaviors, needs, and friction points and translate findings into recommendations • Facilitate research readouts with Product, Marketing, Commercial, and other stakeholders • Establish a shared evidence base across Marketing, CRM, Product, Commercial, UX, Data/Analytics, Customer Support, and Design System teams • Establish and manage a centralized research request intake process • Develop and maintain a research prioritization framework • Maintain a searchable repository of research findings, competitive intelligence, and market information • Establish recurring research and insight readouts at least monthly • Manage and brief external research agencies, data providers, and specialized vendors • Monitor vendor and content exclusivity and provide intelligence for vendor and commercial decisions • Partner with Analytics and Data Science to integrate research with behavioral, operational, and performance data • Communicate findings through reports, presentations, and working sessions • Monitor emerging trends in gaming, fintech, digital experiences, and adjacent industries • Adapt research approaches to regional and cultural nuances across U.S. and international markets, particularly Latin America • Establish a company-wide source of player, market, and competitive intelligence • Connect research outcomes to acquisition, conversion, retention, and player value

🎯 Requirements

• 8+ years of experience in player research, market research, consumer insights, user research, competitive intelligence, or a related research discipline • Experience ideally within gaming, fintech, digital consumer products, or a comparable environment • Expertise in player, market, consumer insights, or related research • Ability to design, conduct, analyze, and apply qualitative and quantitative research to business decisions • Expertise in competitive analysis, market share tracking, benchmarking, and market intelligence • Experience translating research into actionable recommendations for Marketing, Product, CRM, and Commercial stakeholders • Experience partnering with cross-functional teams and senior leaders • Experience managing external research agencies, vendors, and data partners • Knowledge of evaluating vendor and content exclusivity and related market opportunities • Hands-on experience with research platforms such as UserTesting, Maze, Optimal Workshop, UserZoom, or comparable solutions • Experience developing and managing intake and prioritization processes • Strong written, verbal, presentation, and storytelling skills • Ability to collaborate with Design leadership and Design System teams • Familiarity with Figma libraries, design tokens, and pattern documentation is preferred • Strong analytical thinking and curiosity regarding player behavior, market dynamics, and business outcomes • Ability to manage multiple research initiatives concurrently • Fluent in English • Ability to travel occasionally, domestically and internationally

🏖️ Benefits

• Discretionary annual company bonus (Eligibility Varies by Role) • 401(k) plan with 100% company match on the first 4% • Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance • Paid Time Off (Eligibility Varies by Role) • Employee Assistance Program (EAP) • Work-life balance initiatives • Autonomy and personal freedom and responsibility • Professional and personal growth opportunities • Supportive, people-oriented atmosphere