Director, Customs Brokerage

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RXO, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2022

🚗 Transport

☁️ SaaS

🤝 B2B

Transport • SaaS • B2B

<RXO, Inc. > RXO, Inc. is a technology-driven freight and logistics company that connects shippers and carriers across multiple modes (truckload, LTL, intermodal, drayage, ocean, air, last-mile) through its digital platforms RXO Connect™ and RXO Drive™. The company combines machine learning and AI with extensive carrier networks to provide capacity solutions, managed transportation, freight forwarding, and carrier services (fuel cards, factoring, marketplace), prioritizing visibility, efficiency, and flexible capacity for B2B customers. RXO operates a large marketplace and network of independent carriers, offering both software-enabled logistics (SaaS-like platform features) and traditional transportation services.

📋 Description

• Provide strategic leadership and direction for the Customs Brokerage operation, ensuring alignment to RXO business objectives and growth priorities • Design, standardize, and optimize operating procedures to drive consistency, efficiency, and scalability across all brokerage locations • Own and lead the regulatory compliance program, ensuring adherence to all applicable U.S. Customs and Border Protection (CBP), international customs regulations, and trade laws • Establish and maintain audit-ready processes, including internal controls, documentation standards, and broker compliance oversight • Serve as the accountable leader for compliance risk management, proactively identifying, mitigating, and resolving regulatory risks and escalations • Partner cross-functionally with operations, technology, and commercial teams to enhance system integration, streamline workflows, and ensure compliant customer onboarding and SOP execution • Engage directly with customers, supporting onboarding, solution design, and ongoing relationship management to drive retention and growth while ensuring compliant service delivery • Identify and develop new business opportunities, leveraging market insights and internal collaboration to expand RXO’s customs brokerage offerings • Drive a culture of continuous improvement, focusing on productivity, service quality, and operational discipline • Lead, develop, and mentor team members, building a high-performing, accountable, and collaborative organization across distributed teams • Monitor industry trends, regulatory changes, and competitive dynamics to ensure RXO maintains a strong and compliant market position • Provide strategic leadership in navigating a dynamic tariff and global trade environment, ensuring rapid adaptation to regulatory changes while minimizing risk and protecting customer outcomes

🎯 Requirements

• Licensed U.S. Customs Broker (required) • 7 years of experience in a 3PL Global Freight Forwarding or Customs Brokerage organization, with at least 5 years of leadership experience managing both remote and local employees • Deep knowledge of domestic and international customs regulations, policies, and procedures • Demonstrated ownership of regulatory compliance programs, including audit management and risk mitigation • Demonstrated ability to balance operational execution, compliance, and commercial growth

🏖️ Benefits

• Competitive pay • Health, dental and vision insurance • 401(k) with company match • Life insurance, disability • Employee Assistance Program (EAP) • Paid time off • Tuition reimbursement program