Supervisor, Last Mile Operations

🔥 8 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RXO, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2022

📦 Logistics

🚗 Transport

☁️ SaaS

Logistics • Transport • SaaS

<RXO, Inc. > RXO, Inc. is a technology-driven freight and logistics company that connects shippers and carriers across multiple modes (truckload, LTL, intermodal, drayage, ocean, air, last-mile) through its digital platforms RXO Connect™ and RXO Drive™. The company combines machine learning and AI with extensive carrier networks to provide capacity solutions, managed transportation, freight forwarding, and carrier services (fuel cards, factoring, marketplace), prioritizing visibility, efficiency, and flexible capacity for B2B customers. RXO operates a large marketplace and network of independent carriers, offering both software-enabled logistics (SaaS-like platform features) and traditional transportation services.

📋 Description

• Lead daily last mile operations, ensuring safe, efficient, and customer-focused service delivery • Oversee route execution, service provider performance, and resolution of delivery issues, claims, and customer escalations • Manage service provider settlements, payables, deductions, and controllable expenses to support financial performance • Drive customer satisfaction through strong VOC results, claims management, and continuous process improvement • Lead, coach, and develop employees while managing staffing, scheduling, and performance • Ensure compliance with all safety standards, operational procedures, and company policies • Monitor key performance metrics and implement action plans to improve service, productivity, quality, and profitability • Communicate operational results, risks, and opportunities to leadership and support strategic market initiatives

🎯 Requirements

• Operational Performance • Route & Service Provider Management • Financial Oversight & Settlements • Customer Experience & Claims • Employee Development • Safety & Compliance • Customer Escalations • Reporting & Continuous Improvement • All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test • Must comply with all safety standards, operational procedures, and company policies

🏖️ Benefits

• Comprehensive medical, dental, and vision plans • 401(k) retirement plan with up to 5% company match • Pre-tax accounts to help streamline eligible expenses • Company-paid disability and life insurance • Employee Assistance Program (EAP) • Career and Leadership Development Programs • Paid time off, company holidays, and volunteer days